Help switching some APs from HM Classic to ExtremeCloud IQ CONNECT

PaoloM — Wed, 01 Jul 2020 03:15:28 GMT

Hello,

I have some APs (AP121) under HiveManager Classic (hosted by an IT company) with which I have administrative rights. I’m trying to migrate this APs under ExtremeCloudIQ Connect (I created an account and added some other APs). Unfortunately I am having problems:

- I removed only one AP (for a test) from Hivemanager

- I tried to add that AP serial in ExtremeCloud but I got the error “12112082101148 The device appears to be in use by another VIQ”

- I tried to bring back that devide in Hivemanager as Unmanaged Device but I get the error “The object cannot be created because the MAC address "4018B11C1EC0" has already been used.”… so I cant’t even get back the Ap in hivemanager.

Which is the right procedure to switch that APs from Hivemanager to ExtremeCloud, and, since initially it’s for testing purpose, possibly to get back?

PS: I tried to manually add the AP to ExtremCloud and seems to keep the settings, but I can’t see it in the ExtremeCloud. After an hard reset the AP come back to the old configuration. I paste the capwap output.

Thanks a lot.

Paolo

AH-1c1ec0#show capwap client

CAPWAP client: Enabled

CAPWAP transport mode: UDP

RUN state: Connected securely to the CAPWAP server

CAPWAP client IP: 192.168.1.80

CAPWAP server IP: 34.253.190.203

HiveManager Primary Name:ie-cws-1.extremecloudiq.com

HiveManager Backup Name:

CAPWAP Default Server Name: redirector.aerohive.com

Virtual HiveManager Name: TIXMFKKP

Server destination Port: 12222

CAPWAP send event: Enabled

CAPWAP DTLS state: Enabled

CAPWAP DTLS negotiation: Enabled

DTLS next connect status: Enable

DTLS always accept bootstrap passphrase: Enabled

DTLS session status: Connected

DTLS key type: passphrase

DTLS session cut interval: 5 seconds

DTLS handshake wait interval: 60 seconds

DTLS Max retry count: 3

DTLS authorize failed: 0

DTLS reconnect count: 0

Discovery interval: 5 seconds

Heartbeat interval: 30 seconds

Max discovery interval: 10 seconds

Neighbor dead interval:105 seconds

Silent interval: 15 seconds

Wait join interval: 60 seconds

Discovery count: 0

Max discovery count: 3

Retransmit count: 0

Max retransmit count: 2

Primary server tries: 0

Backup server tries: 0

Keepalives lost/sent: 0/1148

Event packet drop due to buffer shortage: 0

Event packet drop due to loss connection: 3

Re: Help switching some APs from HM Classic to ExtremeCloud IQ CONNECT

PaoloM — Tue, 07 Jul 2020 21:41:28 GMT

Solved contacting IT Company.

Thank you anyway.

Paolo

topic Help switching some APs from HM Classic to ExtremeCloud IQ CONNECT in Aerohive Migrated Content

Help switching some APs from HM Classic to ExtremeCloud IQ CONNECT

Re: Help switching some APs from HM Classic to ExtremeCloud IQ CONNECT