topic RE: A stake record of the device was found in the redirector. in Aerohive Migrated Content

A stake record of the device was found in the redirector.

QuanL — Thu, 07 Apr 2022 19:28:00 GMT

I have trouble with all of my Aerohive PA230 when I buy from Ebay. It's all say: Device already onboarded or A stake record of the device was found in the redirector.
Here are these serial. Please help to cloud free:
02301601290242
02301601290706
02301601290109
02301601290661
02301601290225
02301601290395
02301601290218
02301601290268
02301601290249
02301601290110
02301601291288
02301604130649
02301604130621
02301604130972
02301604130677
02301604130986
02301604130785
02301604131007
02301604131134
02301604131038

Thanks so much.

RE: A stake record of the device was found in the redirector.

reis1950 — Fri, 08 Apr 2022 14:44:00 GMT

Hi Support,

I got also 2 AP130 which have the same problem: A stake record of the device was found in the redirector.
can you free them up.

thanks

RE: A stake record of the device was found in the redirector.

QuanL — Fri, 08 Apr 2022 14:53:00 GMT

How they could speed up the process? ��.

I wait for nearly day!

RE: A stake record of the device was found in the redirector.

Christoph_S — Fri, 08 Apr 2022 15:49:00 GMT

Hello Quan and Reis,

Gray market devices (Ebay) will still be registered under the name of the company that originally purchased them, in our database. The first thing that must be done is move them over to your account.

You will have to reach out to the your Extreme Networks account manager to affect that move. Please contact us to create a case and have them moved over to your account. Once this is done, we'll be able to release them from redirector so you may onboard them.

Thank you,

Chris

------------------------------
Christoph S.
------------------------------

RE: A stake record of the device was found in the redirector.

QuanL — Fri, 08 Apr 2022 16:28:00 GMT

Hi Chris.

Thanks for getting back to me.
I see previous thread people just declared AP Serial and you unbound the cloud.
Am I right? I have confused about your guide: "You will have to reach out to the your Extreme Networks account manager to affect that move. Please contact us to create a case and have them moved over to your account."

Please help in details, it's first time to me.

Thanks

RE: A stake record of the device was found in the redirector.

QuanL — Mon, 11 Apr 2022 08:23:00 GMT

Please help!

RE: A stake record of the device was found in the redirector.

QuanL — Mon, 25 Apr 2022 05:39:00 GMT

I do not think that Extremenetworks can help.
Event provide proof of order or the device that I spend alot of money to buy. I have read many other request, all was can not solve, why???
I think Extremenetworks should build and process for this or have solutions for this problem.
The customer - BTW always be customer, event the original person who buy your product, or the pre-owner, and many other next.

Hope to see your responsibilities, I am not a thief, I buy Aerohive product, and we are not stolen from someone else.

Thank you.

RE: A stake record of the device was found in the redirector.

Nick_Moore — Mon, 25 Apr 2022 18:32:00 GMT

Hello Quan and Reis,

While you may have proof a purchase, it was not from one of our registered resellers. For all we know, you could have purchased APs that were stolen without your knowledge.

We can try to verify where the devices are currently pointed and see if we get a confirmation that it is okay to release the devices. Please email our community moderator, Sam, at community@extremenetworks.com with these serial numbers and we will do what we can. Alternatively, if you have support, you can follow Christoph's suggestion and open a support ticket and GTAC will be happy to look into this for you.

Thanks,

Nick