topic Re: How i can find latest hiveagent files? in Aerohive Migrated Content

How i can find latest hiveagent files?

andrea_gamberi1 — Thu, 29 Nov 2018 06:03:23 GMT

I've just updated a SR2224P from version 1.0.1.13 to 1.0.1.26, I insered the serial into the hivemanager, but the switch doesn't connect to it.

I see that the hive agent version is 0.2.42, very very old version.

I tried to rebbot the switch with version 1.0.1.13 and update the switch to version 1.0.1.20, and then to 1.0.1.22, but the hiveagent version is the same.

I read the article Updating Hive Agent Firmware (https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware), but i not found where i can download the file suggested to upload into the switch.

Where i can find the latests file to update hiveagent version?

The file that i need, i think, are:

hiveagent_pr
ah_ha.conf
hiveagent.

Thank's a lot for your assistance.

Re: How i can find latest hiveagent files?

samantha_lynn — Thu, 29 Nov 2018 23:41:46 GMT

All of our firmware files can be downloaded in Hive Community if you have the correct support. Per your account details, you have full access to Hive Community so you should see the firmware files in the Hive Community under the Downloads tab.

Re: How i can find latest hiveagent files?

andrea_gamberi1 — Fri, 30 Nov 2018 17:07:57 GMT

Thank you Sam for tour kindly reply.

I'am able to download the switch firmware, but i don't find the section where i can download the hivegent files, i find only the os version (stk file).

Re: How i can find latest hiveagent files?

samantha_lynn — Fri, 30 Nov 2018 21:25:12 GMT

The Hive Agent updates are included within the firmware updates, so if you are using the latest firmware then you are also using the latest hiveagent version. If you need the hiveagent file separately for some reason, I can ask around to see if we have that available?

Re: How i can find latest hiveagent files?

andrea_gamberi1 — Fri, 30 Nov 2018 21:43:05 GMT

I ask this because i updated the switch to last version (1.0.1.26), but the hiveagent versione didn't update it.

It was remain the hiveagent version of firmware 1.0.1.13.

I ask the latest hiveagent version beacuse i know that is possible to download it.

Some times ago one your collegue of tier 3 (i didn't remember the name) told me that was possible update hiveagent file.

Re: How i can find latest hiveagent files?

samantha_lynn — Fri, 30 Nov 2018 21:47:19 GMT

Thanks for clarifying. I will look in to this to see if I can get you those files, I'll let you know as soon as I have any updates.

Re: How i can find latest hiveagent files?

samantha_lynn — Thu, 06 Dec 2018 21:38:58 GMT

Hello @Andrea Gamberini , thank you for your patience, I'm sorry for the long wait here. I've emailed you the latest HiveAgent version file, please let me know if I can help with anything else.

Re: How i can find latest hiveagent files?

andrea_gamberi1 — Wed, 30 Jan 2019 00:33:01 GMT

Hi Sam, is it possible to have a repository where i can download the latest hive agent version?

Re: How i can find latest hiveagent files?

samantha_lynn — Wed, 30 Jan 2019 00:35:10 GMT

We don't tend to have them available anywhere because they are included with the firmware files and generally aren't needed as a separate file.

Re: How i can find latest hiveagent files?

andrea_gamberi1 — Wed, 30 Jan 2019 00:44:13 GMT

I ask this because in some switches, the hive agent didn't update automatically, and some of these are up and running, but not reachable by hive manager.

My collegue open a case, but the reply of the tac is that the hive agent didn't update automatically, and link a url that explain how update the hive agent version (the same link of tyhe first topic).

We have some switches that are reachable only by hivemanager.

My workaround, where i have more of 1 switch, is connect by ssh via HM in a reachable switch, and from here by ssh to the no reachable switch from HM. With stop and restart

the hiveagent agent by cli, not always is update automatically the hive agent version. The switches had the 1.0.2.0 version.

Re: How i can find latest hiveagent files?

samantha_lynn — Thu, 31 Jan 2019 03:48:52 GMT

I was able to re-confirm today that HiveAgent should not only be updated with every firmware version update, but also that the HiveManager should recognize an out of date HiveAgent file and update that itself without any other kind of update being needed. That all being said, the next time you see an out of date HiveAgent version, I would urge you to open a case so we can start a root cause analysis for you. If you are unable to open a case, please email me directly at communityhelp@aerohvie.com, and we can see what our options would be from there.

Re: How i can find latest hiveagent files?

benjamin_heravi — Fri, 06 Sep 2019 20:42:32 GMT

Hello,

We have 3 SR2224P switches with HiveOS 1.0.1.26 and HiveAgent 1.1.4.0. We have exactly the same problem as Andrea and I would be very grateful if you could email me the last HiveAgent version. I will follow the following guide to upgrade the HiveAgent. https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware

Thank you in advance.

Re: How i can find latest hiveagent files?

samantha_lynn — Fri, 06 Sep 2019 20:57:45 GMT

Hi Benjamin, I've emailed you directly with the file you'll need. Please let me know if I can help with anything else.

Re: How i can find latest hiveagent files?

ThuanN — Tue, 20 Sep 2022 06:09:07 GMT

hi samantha_lynn, i need to upgrade my switch OS to v1.0.1.28 or higher. can you email thuan19101985@gmail.com? thank you