topic Re: Calls in Microsoft teams in Aerohive Migrated Content

Calls in Microsoft teams

YedidV — Mon, 28 Feb 2022 14:03:00 GMT

When connecting to the teams application I have audio cut-offs, frequent disconnections, packet loss, how can I solve it

Re: Calls in Microsoft teams

SamPirok — Wed, 02 Mar 2022 22:24:16 GMT

Are you having issues with any other programs or VOIP calls? If Teams is the only thing giving you issues right now, it likely isn't an issue with the wireless network or equipment.

Re: Calls in Microsoft teams

SamPirok — Wed, 02 Mar 2022 22:24:34 GMT

Thank you for explaining, that does make more sense now. Would you be able to run a packet capture during a time when you see these issues so we can get a better look at the traffic flow and any packet loss you might be experiencing?

This guide reviews how to run a packet capture in XIQ.

This guide reviews how to run a packet capture on the CLI of an IQE AP.

Either of these methods should be fine for what we're looking for, so whichever is easiest for you is great. If you have the ability to open a support case, I'd recommend opening one and attaching your packet capture to the case for review. If you are unable to open a support case right now, please feel free to send the packet capture results to me at community@extremenetworks.com, and I'll take a look to see if I can find any issues.

Re: Calls in Microsoft teams

YedidV — Wed, 02 Mar 2022 22:26:50 GMT

We are an educational institution so the situation is frequent in teams, because it is the program assigned for classes, however, we tried with zoom and skype, presenting the same problem

Re: Calls in Microsoft teams

Ash_Finch — Wed, 02 Mar 2022 22:39:27 GMT

Wondering if the other thread created "Health AP 130" is related, if so signal strength/SNR may be an issue.