topic Re: Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards, in Aerohive Migrated Content

Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,

wats — Wed, 15 Aug 2018 19:31:33 GMT

Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,

Re: Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,

samantha_lynn — Wed, 15 Aug 2018 21:00:23 GMT

Hello, could you please email the serial number of the device you purchased to communityhelp@aerohive.com? I can help you from there so you'll be able to use the device.