topic Re: What happen after license expires ? in Aerohive Migrated Content

What happen after license expires ?

prashan — Fri, 31 Aug 2018 09:58:37 GMT

Hi Team,

What happen when HiveManager NG Subscription License for Aerohive Access Point/Switches and HiveManager NG Perpetual License for Aerohive Access Point/Switches expires ?

Is it going to freeze/discontinued like Meraki ? Will exiting configuration remain ? Or it will comes to "Connect" features ?

Re: What happen after license expires ?

samantha_lynn — Fri, 31 Aug 2018 20:40:30 GMT

If you have an expired license, HiveManager will lock you to the license page until you enter a valid license. Your APs will continue running as normal unless they encounter a different issue, but you won't be able to manage or update them until you enter a new key in to your HiveManager. The HiveManager will never revert to Connect on you.

Re: What happen after license expires ?

prashan — Mon, 03 Sep 2018 14:13:05 GMT

Thank you, so until we renew the license we can work with current configuration and policies ryt ? And can we add new APs (Connect license) for expired hivemanager ?

Re: What happen after license expires ?

prashan — Mon, 03 Sep 2018 14:20:57 GMT

Do we have supported documents for show to customers ?

Re: What happen after license expires ?

samantha_lynn — Tue, 04 Sep 2018 02:14:15 GMT

HiveManager Connect does not use licenses, so there is no such thing as a Connect license. If your keys expire and you get locked to the license management page, your APs will continue functioning as they were before, but you won't be able to manage them at all. You will not be able to access your configuration until you enter a valid license, unless you are using HiveManager Connect, which will never ask for a license.

If you are looking for more documentation on Connect, I would suggest this page- https://thehivecommunity.aerohive.com/s/welcome-to-connect

Re: What happen after license expires ?

prashan — Fri, 07 Sep 2018 13:23:11 GMT

Does keys expire in Connect ?

Re: What happen after license expires ?

prashan — Fri, 07 Sep 2018 13:30:03 GMT

Assume that we have newly brought APs. What is the next step ?We don't have select license. We just have APs only

Re: What happen after license expires ?

samantha_lynn — Fri, 07 Sep 2018 22:30:11 GMT

Connect does not use keys at all, so there is nothing that will expire. If you do not want to purchase entitlement keys for the full version of HiveManager, you can register for Connect by following these steps- https://aerohive.egnyte.com/dl/iWhQjIJqIv

Re: What happen after license expires ?

a_calvo — Fri, 21 Dec 2018 13:22:36 GMT

Hi @Sam Pirok , I have a problem to renew the license of a HiveManager Classic, when I login, it sends me the following message:

Welcome to Aerohive HiveManager

The license has expired, you need to get a new entitlement key.

I already have the entitlement key but I can't enter it, what can I do in this case? the VHM ID: VHM-HXB6Y9 and the account with which I login is: Isaac.deleon@linio.com

Thanks!

Re: What happen after license expires ?

samantha_lynn — Fri, 21 Dec 2018 21:38:09 GMT

Thanks for letting me know @Alejandro Calvo , I can apply the key for you. Just to make sure, the key you need applied, does that end in 8YY? If you need a different key applied, please email that to me at communityhelp@aerohive.com and I'll get that added in for you.

Re: What happen after license expires ?

a_calvo — Sat, 22 Dec 2018 00:09:51 GMT

@Sam Pirok I email you the correct key, thanks

Re: What happen after license expires ?

samantha_lynn — Sat, 22 Dec 2018 00:22:25 GMT

@Alejandro Calvo , thank you for that key, I've applied it to the HiveManager for you so you should be good to go. Could you confirm that you are able to log in now?