I have received a few 'refurb' sr2148p switches. After failing to connect to Hive in conventional means, I resorted to the CLI. Still no connection. Anybody able to help me find the problem?

netadmin10 — Wed, 25 Sep 2019 19:09:55 GMT

Here is the output from "Show capwap client"

CAPWAP client: Enabled

CAPWAP transport mode: UDP

RUN state: Connected securely to the CAPWAP server

CAPWAP client IP: 10.0.0.83

CAPWAP server IP: 34.202.197.40

HiveManager Primary Name:cloud-va2-cws-8.aerohive.com

HiveManager Backup Name:

CAPWAP Default Server Name: 34.202.197.40

Virtual HiveManager Name: XQCLFAXH

Server destination Port: 12222

CAPWAP send event: Enabled

CAPWAP DTLS state: Enabled

CAPWAP DTLS negotiation: Enabled

DTLS next connect status: Enable

DTLS always accept bootstrap passphrase: Enabled

DTLS session status: Connected

DTLS key type: passphrase

DTLS session cut interval: 5 seconds

DTLS handshake wait interval: 60 seconds

DTLS Max retry count: 3

DTLS authorize failed: 0

DTLS reconnect count: 0

Discovery interval: 5 seconds

Heartbeat interval: 30 seconds

Max discovery interval: 10 seconds

Neighbor dead interval:105 seconds

Silent interval: 15 seconds

Wait join interval: 60 seconds

Discovery count: 0

Max discovery count: 3

Retransmit count: 0

Max retransmit count: 2

Primary server tries: 0

Backup server tries: 0

Keepalives lost/sent: 0/30788

Event packet drop due to buffer shortage: 0

Event packet drop due to loss connection: 23

Re: I have received a few 'refurb' sr2148p switches. After failing to connect to Hive in conventional means, I resorted to the CLI. Still no connection. Anybody able to help me find the problem?

samantha_lynn — Wed, 25 Sep 2019 21:15:16 GMT

This guide reviews how to manually connect HiveOS devices to the HiveManager: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Since your device is showing connected securely, my best guess is that it has outdated information for the HiveManager address. The guide I've linked to reviews how find the HiveManager information for your instance and how to manually add that information to the AP via the CLI. It also reviews some troubleshooting steps to take if the device still will not connect for you.

topic Re: I have received a few 'refurb' sr2148p switches. After failing to connect to Hive in conventional means, I resorted to the CLI. Still no connection. Anybody able to help me find the problem? in Aerohive Migrated Content

I have received a few 'refurb' sr2148p switches. After failing to connect to Hive in conventional means, I resorted to the CLI. Still no connection. Anybody able to help me find the problem?

Re: I have received a few 'refurb' sr2148p switches. After failing to connect to Hive in conventional means, I resorted to the CLI. Still no connection. Anybody able to help me find the problem?