topic High interference alarms on AP250 in Aerohive Migrated Content

High interference alarms on AP250

kiet_nguyen — Wed, 20 Nov 2019 23:03:59 GMT

We have 10 AP250 in the building and they are all getting high interference alarms on both Wifi0 and Wifi1. I tired updating the AP250 from 10.0r5a to 10.0r7a, but it still persist. I am not seeing any channels overlapping or high interference when checking each WAP Wifi interfaces. I have set the channel and transmission power to auto on all of them. Do I have to configure anything else? Also, I am new at this. Thanks!

Re: High interference alarms on AP250

samantha_lynn — Wed, 20 Nov 2019 23:43:54 GMT

Unfortunately we have a known issue with the 10.x firmware line that causes false interference readings. I would suggest rolling the firmware back to 8.2r6 or similar to avoid the issue until 10.0r8 is released with the fix. Once you roll back to the 8.x version, if the problem persists, please feel free to send me tech data from the AP at communityhelp@aerohive.com and I'll review that for you and let you know what we can do from there.

Re: High interference alarms on AP250

kiet_nguyen — Thu, 21 Nov 2019 00:02:39 GMT

Thank you for the quick response! I will roll it back to the 8.x version and I will let you know the results.

Re: High interference alarms on AP250

darnaiztome — Thu, 28 Nov 2019 06:12:33 GMT

Hello, I have the same problem in a mixed installation with 11 AP250 and 6 AP121, only in the AP250 are the interference alerts, with the 10.0r7a version....

Thanks

Re: High interference alarms on AP250

samantha_lynn — Thu, 28 Nov 2019 21:31:32 GMT

Can you try rolling the AP250s back to an 8.x version? If you're still getting interference alerts, please get tech data from an AP having the issue and send that to me at communityhelp@aerohive.com.

Re: High interference alarms on AP250

darnaiztome — Sat, 30 Nov 2019 03:03:56 GMT

Thanks Sam, I downgraded to 8.4r11 in all AP250 and during all day, we just get one or a couple of High interference alarms, and it quickly leave..,. humm, I do not know what to think....

Re: High interference alarms on AP250

samantha_lynn — Sat, 30 Nov 2019 03:23:36 GMT

There is a known issue with the 10.x line that causes false interference alarms. This should be fixed in 10.0r8 when that is released.

Re: High interference alarms on AP250

darnaiztome — Sat, 30 Nov 2019 03:25:23 GMT

Thanks Sam, I'll wait for it 🙂

Re: High interference alarms on AP250

janderson1 — Thu, 30 Jan 2020 23:36:16 GMT

Sam, do you have a time frame of when that will be released? I downgraded from 10.0r7 due to the high interference alert errors but I am still receiving these.

Re: High interference alarms on AP250

samantha_lynn — Thu, 30 Jan 2020 23:48:08 GMT

Hi Jared, we have a rough estimate of an early February release, providing there are no more set backs.

Re: High interference alarms on AP250

samantha_lynn — Mon, 10 Feb 2020 22:33:56 GMT

I just wanted to update this post to let you know 10.0r8 was released. Please let me know if you have any questions about the new IQ Engine version.

Re: High interference alarms on AP250

janderson1 — Tue, 11 Feb 2020 12:15:34 GMT

I seem to be getting the High Interference Alert already after upgrading.

Re: High interference alarms on AP250

samantha_lynn — Tue, 11 Feb 2020 21:08:12 GMT

You might want to open a technical support case so we can troubleshoot that further with you.

Re: High interference alarms on AP250

AnonymousM — Fri, 28 Feb 2020 00:50:52 GMT

Yeah I'm still getting it as well. I can downgrade to version 8 golden from 10.0.r8 on my 250 & I am good!