https://community.extremenetworks.com/t5/aerohive-migrated-content/ap-no-join-aerohive-cloud-networking/m-p/64880#M2434 <P>I bought a AP330 in ebay. I want to manage the device through hivemanager cloud.</P><P>Prompt Error9 The device appears to be in use by another VHM.(Unable to find the previous Hivemanager account) </P><P>Failed Device Serial Numbers:</P><UL><LI>33012042001527</LI></UL><P><span class="lia-inline-image-display-wrapper" image-alt="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5695iF043A0F9049D6D16/image-size/large?v=v2&amp;px=999" role="button" title="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg" alt="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg" /></span></P><P>I use the free account number for 30 days. Unable to open case.</P><P><IMG src="sfdc://0690c000006VWzfAAG" alt="util1" /></P><P>Please help me .How to solve it ? </P><P>&nbsp;</P> Fri, 22 Jun 2018 16:16:24 GMT xiaoleiq_xie 2018-06-22T16:16:24Z https://community.extremenetworks.com/t5/aerohive-migrated-content/ap-no-join-aerohive-cloud-networking/m-p/64880#M2434 <P>I bought a AP330 in ebay. I want to manage the device through hivemanager cloud.</P><P>Prompt Error9 The device appears to be in use by another VHM.(Unable to find the previous Hivemanager account) </P><P>Failed Device Serial Numbers:</P><UL><LI>33012042001527</LI></UL><P><span class="lia-inline-image-display-wrapper" image-alt="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5695iF043A0F9049D6D16/image-size/large?v=v2&amp;px=999" role="button" title="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg" alt="c22813e7a2e34afa80dea811db43652b_0690c000006VX0JAAW.jpg" /></span></P><P>I use the free account number for 30 days. Unable to open case.</P><P><IMG src="sfdc://0690c000006VWzfAAG" alt="util1" /></P><P>Please help me .How to solve it ? </P><P>&nbsp;</P> Fri, 22 Jun 2018 16:16:24 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/ap-no-join-aerohive-cloud-networking/m-p/64880#M2434 xiaoleiq_xie 2018-06-22T16:16:24Z https://community.extremenetworks.com/t5/aerohive-migrated-content/ap-no-join-aerohive-cloud-networking/m-p/64881#M2435 <P>Thank you for Admin great support . It's normal works now . </P> Fri, 29 Jun 2018 12:42:10 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/ap-no-join-aerohive-cloud-networking/m-p/64881#M2435 xiaoleiq_xie 2018-06-29T12:42:10Z