topic Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange. in Aerohive Migrated Content

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Sun, 21 Apr 2019 05:35:52 GMT

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Mon, 22 Apr 2019 16:56:07 GMT

Could you send the serial numbers to me at communityhelp@aerohive.com so I can check those devices for you?

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Mon, 22 Apr 2019 18:44:12 GMT

Thanks Sam.

Below are the latest 7 I have issues onboarding

02051812240148 - AP08
02051812240409 - AP09
02051812240096 - AP10
02051812240268 - AP11
02051812240443 - AP12
02051812240143 - AP13
02051812240185 - AP14

The aerohive NG account is hive@expressvending.co.uk. You would see that the first 7 were successfully onboarded.

Kind regards,
Ade.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Mon, 22 Apr 2019 18:51:02 GMT

How certain are you on those serial numbers? The 1st 4 digits denote hardware model and should be 0250 for the AP250 not 0205.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Mon, 22 Apr 2019 18:59:10 GMT

Thanks Brian.

Indeed you’re right! Sorry for wasting your time. ☹

Ade.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Mon, 22 Apr 2019 19:01:16 GMT

No worries. Glad it was an easy fix. 🙂

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 20:20:55 GMT

Hi Guys,

Thanks for your help the last time.

I’m having issues puttying or web browsing into the AP250. Do we know what the default username and password for AP250 might be please?

[cid:image001.png@01D4FC3B.3D44DC20]

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Fri, 26 Apr 2019 20:44:57 GMT

The username will always be "admin" and the default password will either be "aerohive" or "Aerohive1".

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 21:03:11 GMT

Thanks. I’ve google this in the past and came with the same information you requested but it never worked.

I’ve tried it now but o joy still ☹

[cid:image001.png@01D4FC41.2502A0B0]

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 21:21:16 GMT

Are you certain the AP is booting all the way up and you're being prompted for the CLI username/password? If so, that would indicate prior config on the device possible and pin hole resetting it may resolve this.

If however, you're AP is stopping at the boot-rom prompt, the default creds do not work there.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 21:23:50 GMT

No, this AP is fully booted and servicing clients. It’s brought brand new, never pre-configured., I’m the only one setting them up

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 21:29:57 GMT

It's serving clients? So it has a config from some HM instance? If so, the username will be admin and the password will be what is shows under Home - Device Management Settings for HM Classic. I don't have an active version of HM NG to be able to detail the location of where the new "default" password lives. But look for something similar to the above.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Fri, 26 Apr 2019 21:31:41 GMT

For HiveManager NG you'll want to click on the silhouette icon in the top right hand corner> Global Settings> Device Management Settings. When a device takes a configuration update from the AP, it will use the password set here.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 22:12:21 GMT

Great stuff guys, that works. What you don’t know, you don’t know.

Thanks!
Ade.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Fri, 26 Apr 2019 23:13:29 GMT

I know you guys have been helpful on the community.

I was wondering if I needed any remote support on the Aerohive, would that be through this channel?

I believe we purchased the support package as well.

Kind regards,
Ade.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Fri, 26 Apr 2019 23:32:42 GMT

We're always happy to help on the forum, or if you have a question you'd rather not post publicly please feel free to email me at communityhelp@aerohive.com. I looked for a sales order I could link you to but unfortunately I'm not finding anything. If you can provide an entitlement key or sales order, I can link you to the proper account and let you know what support level you have. You'd need to purchase partner or Select support in order to open a technical support ticket and work with an Aerohive engineer directly.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Sat, 27 Apr 2019 01:57:29 GMT

Thanks Sam.

That’s correct, my email address would not have helped with the linking.

Please find the entitlement key as AJEUX-TWTWA-E7SGC-VYKCM-GUVAC-ZDBQN

Please do confirm if this is a 24x7 support.

Kind regards,
Ade.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Sat, 27 Apr 2019 02:04:41 GMT

Thank you for that entitlement key. Your account has purchased Dell support, so you should have download access in Hive Community (I've enabled this for you now), and you would want to contact Dell for support cases. I'm sorry to say I don't know if they are 24/7, but if you ever want to purchase Select support so you can contact Aerohive directly I can tell you that we are open 24/7.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

AnonymousM — Sat, 27 Apr 2019 02:31:48 GMT

Thanks Sam.

Please do you have any document or KB you can forward to me on all available setup options for VLANs on the Aerohives? I know it’s possible to set up the Aerohive AP as a DHCP server but how do I limit a DHCP lease to just one SSID even if the AP is configured for multiple SSIDs?

Any help will be appreciated.

Re: We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

samantha_lynn — Sat, 27 Apr 2019 02:36:42 GMT

I'm not sure I have guides on VLANs specifically, those are usually a small object that's part of a larger set up, and the only way we do anything other than direct traffic to a VLAN number is when we host a DHCP server on an AP (https://thehivecommunity.aerohive.com/s/article/DHCP-Server-on-an-AP-in-NG). You can limit the lease time within the DHCP server, and that server will only host one VLAN. If you put one SSID on this VLAN, the DHCP leases given out will only be good for that VLAN, and therefore only good for that SSID. If the other SSIDs are on the same VLAN, we wouldn't have a way to limit it for a single SSID, so we will need to isolate the VLAN to a single SSID to do this.