topic Re: Disable the option "Enable client transmission power control (802.11h)" in Aerohive Migrated Content

Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Fri, 20 Sep 2019 19:49:23 GMT

Does anyone know how i can Disable the option "Enable client transmission power control (802.11h)" on WiFi0 and WiFi1. I have tried to do this bij edeting the Device template that is used on the AP's and push it out in the Hivemanager using Complete Configuration Update After the Ap has rebooted the setting has not been changed. How can i do this for multiple ( about 400) Ap's at once?

Kind Regards

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Sat, 21 Sep 2019 01:45:31 GMT

Is the template being applied properly? You can check this by running the command "show run" to see the running config, and then confirming that the template object name is in the running configuration.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 03:05:28 GMT

Hello Sam

When i have a look in the running config as you mentioned above and i do a Search (Crtl F) for the words "Device Template" there is NO match in it, The same is when i search for the name of this Template"OGVO_AP_130". Does that mean this Template is not deployd by the policy?

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Sat, 21 Sep 2019 03:08:41 GMT

That sounds like the template isn't being applied properly to the APs when the configuration update goes out. Would you be able to add me to your HiveManager as an external user with the email address slynn@aerohive.com? Additionally if you could let me know your Organization name (found in Global Settings> Account details) and the network policy you are working with, that would be helpful.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 03:36:10 GMT

Done i gave you Monitoring rights Organization Name OGVO thwe network policy's are Eduroam-5Ghz, Eduroam-Wifi-2,4/5Ghz and OGVO-VEESTRAAT ont all 3 the policy's i use the same device templates

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Sat, 21 Sep 2019 03:42:11 GMT

Thank you for the access, the network policies look fine but I'm not able to access all the things I wanted to check here. Could you click on one of the devices hostname, go to Device Configuration, and let me know if the correct device template is displayed on that page? It should be applied there automatically when you push the network policy out to it. Also, can you click on the green check mark next to the AP on the Monitor page and send me a copy of the output on the Complete and Audit tab? Monitoring level users don't have permission to see those pages. My email address is communityhelp@aerohive.com if you want to send that to me directly.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 03:48:42 GMT

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 03:54:34 GMT

The rest i have send to communityhelp@aerohive.com

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Sat, 21 Sep 2019 04:02:37 GMT

Thank you for that data, at this point you're going to need a case so we can let our engineering team know that the template is not making it in to the running configuration or the generated configuration, which would explain why it's not getting applied.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 04:05:43 GMT

So i need to log a case for this issue?

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Sat, 21 Sep 2019 04:08:41 GMT

Looks like you don’t have access to create a case. Ask your community manager for access. 😞

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Mon, 23 Sep 2019 19:03:18 GMT

Yes you would want to file a case for this issue. Your account has purchased partner level support, so you'll want to reach out to your partner to open a case rather than opening a case via Hive Community. If you're unsure who to reach out to for your partner, I can email you directly with some information to help with that as well, just let me know.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Mon, 23 Sep 2019 19:14:03 GMT

I have contacted the reseller, and gave him all the info he will need to log a case. Iam currently waiting for a update and a case number.

Thanks for helping!

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Thu, 26 Sep 2019 16:52:04 GMT

finaly the reseller created a support ticket for this. The Support ticket Aerohiveis : 00283512 Is there something more that i can do to put some pressure on this issue?

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Thu, 26 Sep 2019 20:02:06 GMT

Thank you for letting me know the case number. I've updated the case with my notes detailing what we've discussed/ looked at so far. If you could attach tech data from an AP to the case, that would help speed things up. I've also increased the case priority for you.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Thu, 26 Sep 2019 20:24:43 GMT

What kind of tech data do you prefer to have attached?

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Thu, 26 Sep 2019 20:26:07 GMT

This guide reviews how to get the tech data from HiveManager: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

And this guide reviews how to get tech data via the CLI of the AP in case that's easier: https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Thu, 26 Sep 2019 20:38:32 GMT

Here you go,

Re: Disable the option "Enable client transmission power control (802.11h)"

samantha_lynn — Thu, 26 Sep 2019 20:54:16 GMT

Thank you. I've attached the data to the case for you and let the technician you're working with know we have that now. They'll be in contact with you shortly with the next steps.

Re: Disable the option "Enable client transmission power control (802.11h)"

hhoogers — Thu, 26 Sep 2019 21:13:19 GMT

Much appriciated!