topic Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs. in Aerohive Migrated Content

Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

tntjarks — Thu, 23 May 2019 03:06:47 GMT

I've got two AP230s that continue to have this Critical Alert on them. Thoughts on what it means, or point me to a KB article that would help me clear it?

(Both APs are in busy areas of the building and have active sessions on them. Cannot reboot AP to clear error at this time, and I'm brand new to managing/troubleshooting these devices.)

Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

samantha_lynn — Thu, 23 May 2019 04:32:55 GMT

Are these APs part of a Radius set up? If so, that message is likely indicating they can't access the domain. I would suggest rejoining the devices to the AD/LDAP server you're using to make sure the connection is properly established.

Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

tntjarks — Wed, 29 May 2019 03:48:02 GMT

The Radius configuration is simply set to HiveWireless. It doesn't look like they are connected any other way to the domain.

Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

tntjarks — Wed, 29 May 2019 03:49:45 GMT

Okay, I misunderstood what I was looking at. It looks like I was looking at the Services section of the Access point, so my previous answer to your question might be no good. Forgive me, I'm learning this system on the fly.

Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

samantha_lynn — Wed, 29 May 2019 03:54:24 GMT

No problem at all, could you send me some tech data from an AP so I can get an idea of the configuration we're working with at the moment? Below are some guides that review how to get tech data, depending on which HiveManager platform you use. If you'd like to send this to me directly, my email is communityhelp@aerohive.com.

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Re: Error "Failed to set account flags for machine account (NT_STATUS_ACCESS_DENIED) " keeps coming up on two APs.

tntjarks — Tue, 25 Jun 2019 01:44:28 GMT

I finally did get the tech data for you on the two AP230s, but we solved the issue before I could send it. Rejoining the devices to the domain through the Configuration Menu did the trick.