topic Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap in Aerohive Migrated Content

Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Wed, 20 Nov 2019 05:51:12 GMT

The network will have internet from Virgin Hitron CGNV4 router in modem only mode.

I am registered to ExtremeCloudIQ device manager, but do not know how to connect my router with a switch.

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

samantha_lynn — Wed, 20 Nov 2019 23:30:22 GMT

You'll want a standard cat6 Ethernet cable to connect the switch to your Router. You'll also want the same cable to connect your APs to the switch. This is an example of the type of cable I'm referring to: https://www.amazon.com/AmazonBasics-RJ45-Cat-6-Ethernet-Patch-Cable-5-Feet-1-5-Meters/dp/B00N2VILDM/ref=sr_1_3?crid=2CVNWHU5SHMYE&keywords=ethernet+cable&qid=1574263518&sprefix=Ether%2Caps%2C152&sr=8-3

These guides will help you connect and configure the switch: https://thehivecommunity.aerohive.com/s/article/SR22XX-and-SR23XX-Guides?language=en_US

This guide reviews how to add your devices to the ExtremeCloud IQ interface:https://thehivecommunity.aerohive.com/s/article/Adding-and-Removing-Devices-in-HiveManager

This guide reviews how to push your configuration out to your devices: https://thehivecommunity.aerohive.com/s/article/How-to-push-a-configuration-update-to-a-device-in-HiveManager?language=en_US

If you can tell me what kind of network you'd like to set up, I can try to provide more guides to assist with this. For example:

To create an Open SSID (no password required):https://thehivecommunity.aerohive.com/s/article/How-To-Create-an-Open-SSID-in-HiveManager

To create a PSK SSID (everyone has the same password): https://thehivecommunity.aerohive.com/s/article/PSK-SSID-How-To-NG?language=en_US

To create a PPSK SSID (everyone has their own password):https://thehivecommunity.aerohive.com/s/article/PPSK-SSID-in-NG?language=en_US

To create a Radius SSID (everyone has their own username and password, plus extra security): https://thehivecommunity.aerohive.com/s/article/Radius-SSID-in-NG?language=en_US

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Thu, 21 Nov 2019 02:58:13 GMT

Hi Sam, thank you for your help and useful links. With these Aerohive devices I need to build a small network for a small guesthouse - meaning there will be a password access for about 5-max 20 users at a time. After reading all handy stuff I still have a few core questions though:

1 - having Virgin Hitron modem as fibreoptic broadband source - do I need a switch or it will be enough just to plug 2-3 ACs into modem.

1.1 - if no switch is required - how do I access/log into AP550 and AP250 settings menu and/or how I can set them up at all?

2 - if switch would be beneficial for broadband speed/stability - where does sr2324p switch has the inlet port for broadband, in other words if I plug one end of cat7 RJ45 to Virgin media modem where do I plug the other end on the switch - do I use just any of 24 ethernet ports? ... but then how will the switch know which ethernet cable is for broadband inlet (from modem) and which cable is for AP to distribute the internet signal to users???

Many thanks in advance!

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

samantha_lynn — Thu, 21 Nov 2019 03:18:58 GMT

You don't really need a switch unless you want to separate different traffic on to different VLANs, but that's usually for schools or businesses rather than home use. If you just need a basic password protected connection to the internet, you won't need the switch.

To configure the APs, you'll need to add them to your device inventory first. They should connect automatically after a few minutes once they are in the inventory, and connected to power and internet.

Once they are connected to the ExtremeCloud IQ (a.k.a. HiveManager), you'll want to build your network and SSID and then push that configuration out to the APs to get the network up and running. You can also configure all the device specific settings for the APs once they are connected to the ExtremeCloud IQ.

If you do want to use the switch, you'd want to connect the router to one of the uplink ports (shown here: https://www.aerohive.com/wp-content/uploads/Aerohive_Datasheet_SR2200-SR2300_Switches_Family.pdf). The devices will send probes and figure out that one is a switch and one is a router, and they will start communicating appropriately, you don't have to configure anything for that. You'll want to connect your APs to one of the Ethernet PoE ports.

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Thu, 21 Nov 2019 03:30:01 GMT

Thank you Sam,

now at least it is clear that I need to FSP uplink port on my switch to connect it to ethernet port on the modem - so does it mean that the cable I will use has to be RJ45 on one end and FSP connector on the other end?

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Thu, 21 Nov 2019 03:32:11 GMT

Just to clarify - the only uplink port I was able to locate are 4 x FSP ports on my switch.

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

samantha_lynn — Thu, 28 Nov 2019 02:12:07 GMT

That is correct, you would need an FSP connected for the switch end.

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Sun, 01 Dec 2019 01:06:49 GMT

hi Sam,

thanks for your advice I used SFP to RJ45 transciever to connect the switch with Virgin media router. I onboarded all 3 devices, but all of them show as red in Extreme Cloud IQ manager - please see screenshot. Could you please advice what settings and where I should implement to interconnect all of them? Can you recommend a remote assistance service/company who could set up this small network? thank you

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

samantha_lynn — Mon, 02 Dec 2019 23:51:46 GMT

This guide reviews how to manually connect devices to your ExtremeCloud IQ instance: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

If you'd like to purchase support with Aerohive/Extreme, then we could help you set up your network over a screen sharing session/phone call. If you can tell me where you're located, I can let you know who the sales engineer for your area is and how to get in touch with them to purchase support. If you'd rather share that information with me directly, please feel free to email me at communityhelp@aerohive.com.

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

info114 — Wed, 04 Dec 2019 20:19:29 GMT

Hi Sam, after 2 days still no reply from Luke Broadway reg support. I need to set up the network very urgently and since the issue seems to be with CAPWAP (error message: Could not view configuration on device 399273044838695. There is no version for the device, try to setup a CAPWAP connection to HiveManager.) I will try to set CAPWAP on my Switch first. I looked at the guide you sent me and have a few questions about it:

1- Is the free

version of Extreme Cloud IQ manager same as Hive manager - Im just checking as

all guides refer to Hive Manager.

2 - the guide

speaks about commands - where do I type in these commands? Do I need to

download any app or which function f ExtremeCloud do I use to enter these

commands?

3 – guide also

mentions getting device IP, however to me it is not clear how can I get switch

IP without being able to connect to it – could you please clarify the ways of

getting switch IP?

4 – Issue with Firewall outbound connections – Aerohive global data center services provide this info for configuration (https://extremecloudiq.com/support/Amsterdam.html) Domain name, IPv4 addresses, Protocol, and Ports which need to be enabled – could you please refer me to any basic guide on how to unlock ports and set up correct domain name, IPv4 address and protocol?

Thank you very much

Best regards

Re: Hello everyone, I am not very IT skilled and need help with setting a small network from Aerohive devices - sr2324p switch and two access points - AP250 and AP550. Any help with which cables to use and how to configure these devices would be hight ap

samantha_lynn — Wed, 04 Dec 2019 23:40:43 GMT

1- Yes, HiveManager is the same platform as Connect. HiveManager (now known as ExtremeCloud IQ or ECIQ) has a full featured version called Select, and a limited free version called Connect. Some options won't be available in Connect, but the options that are there are the same as the ones in Select so the guides are interchangeable.

2- You will need to access the CLI of the switch, either through SSH or console cable.

3- You can also check your DHCP server to see what IP address the switch has pulled.

4- Unfortunately we can't help you with your firewall set up outside of Aerohive, you'll want to contact your Firewall support for assistance there.