topic Re: Send PPSK by mail in a Secure Internet Portal in Aerohive Migrated Content

Send PPSK by mail in a Secure Internet Portal

systems2 — Mon, 26 Aug 2019 23:13:13 GMT

I have followed this procedure (https://thehivecommunity.aerohive.com/s/article/PPSK-SSID-in-NG) to create a portal where the users register with email and pass against a RADIUS.

If the users are in a certain domain group, the system returns a PPSK so that they can login to another SSID.

Everything is correct, but it does not send the PPSK by mail because although the user enters an email in the "User Name" field, the system does not interpret it as such. How could I do it so that the system automatically sends the PSPK by mail?

If I add manually an user in my "User Group" I can select an "Email Address" as "User Name". I need to do this in the captive portal but I don´t know If i can.

I hope I have explained myself.

Thanks!

Re: Send PPSK by mail in a Secure Internet Portal

samantha_lynn — Tue, 27 Aug 2019 02:38:19 GMT

Within the user group, there should be an option under Delivery Settings to deliver the credentials via text or email, have you checked the box next to email?

Re: Send PPSK by mail in a Secure Internet Portal

systems2 — Tue, 27 Aug 2019 17:40:56 GMT

Hi,

I have checked that box. In the attached image you can see the problem I have. The user is set in the "User Name" field so it does not have an email to send the PPSK. Thanks!

Re: Send PPSK by mail in a Secure Internet Portal

samantha_lynn — Fri, 30 Aug 2019 01:40:07 GMT

Thank you for those screen shots. Would you be able to replicate the issue and then check email logs by going to Global Settings> Email logs (left hand side menu under the Logs header)? I'd like to see if the HiveManager has any record of trying to send those credentials out. Are we using a local SMTP server on your back end network? If so, could we check those logs as well to see if your server sees any traffic?

Re: Send PPSK by mail in a Secure Internet Portal

systems2 — Fri, 30 Aug 2019 17:05:33 GMT

There is no record in email logs. We do not have a local SMTP server. Emails that we send manually once the email field is filled are sent from the address "Aerohive Networks <no-reply@aerohive.com>".

The problem is that we don't know how to make the form record the user's email.

Re: Send PPSK by mail in a Secure Internet Portal

samantha_lynn — Thu, 05 Sep 2019 02:06:56 GMT

There isn't a way to require the email address in that form, but you should see the emails in the email logs. Could you send me a picture of your email logs page? If you'd rather send it to me directly, my email address is communityhelp@aerohive.com.

Re: Send PPSK by mail in a Secure Internet Portal

belloli_n — Thu, 12 Mar 2020 03:32:32 GMT

Was there any resolution to the issue that U-tad Systems was reporting? I am seeing a very similar issue - although, I am using an on-premise hivemanager with a local email server. I know that my email server settings are good due to the fact that I receive both admin Welcome messages and Alerts. But I am not receiving any records in email logs or PPSK messages when going through the guest registration process.