topic Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb in Aerohive Migrated Content

Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

sic-securite — Mon, 10 Feb 2020 22:15:00 GMT

Build version : 20.1.1.2
VIQ Id : 71553

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

samantha_lynn — Mon, 10 Feb 2020 22:19:46 GMT

The Monitor tab was replaced by the Manage tab, do you see Manage> Devices now?

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

sic-securite — Mon, 10 Feb 2020 22:30:44 GMT

Yes but it's empty

I doesn't see now all my devices

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

sic-securite — Mon, 10 Feb 2020 22:34:13 GMT

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

samantha_lynn — Mon, 10 Feb 2020 23:28:18 GMT

Thank you for that screen shot. You'll want to open a technical support case for that issue so our engineers can assist you. You might also want to try a different browser, I just tested on our lab using the same RDC as you and I was able to see our device inventory on the Manage page. It looks like your account has partner support, so you'll want to contact your partner to begin a technical support case.

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

sic-securite — Mon, 10 Feb 2020 23:38:05 GMT

We have try with all browsers but that doesn't works...

I will check with our partner support.

Thanks for your help,

Best regards

Re: Dear All, Our Aerohive portal cloud has been upgraded in the last version. Since this upgrade one layer is missing monitor > device. Do you know if there is a problem about it ? Thanks for your help, Best regards, Seb

wlan-tech — Tue, 11 Feb 2020 14:27:46 GMT

This problem seem to relate language settings.

I have confirmed this problem on My VIQ too.

change language settings to English then this problem not occured.

Best regards.