topic Re: Unable to login successfully using custom CWP. in Aerohive Migrated Content

Unable to login successfully using custom CWP.

robert_davies — Wed, 12 Dec 2018 19:18:36 GMT

We have created a custom CWP using 'import html' The captive web portal has been applied to a test policy which has one of our 'APs' assigned. The problem we are having is.. we have four fields that guests use to fill in their information in order to login. We have set the first three fields as 'required' and the fourth field as not required. Once this has been set and applied to the AP, when a guest fills in the captive portal information they have to fill information into all four fields in order to be successful. If you do not fill in the fourth field you are prompted that you must fill all the required details. Has anybody else seen this before? My custom files have been sent to our support company who applied it to their system. They say it is fine and can gain access without entering the fourth field. I have run 'clear web-directory' whilst ssh to the AP and then done a full update and restart. Still no joy.

Re: Unable to login successfully using custom CWP.

samantha_lynn — Thu, 13 Dec 2018 04:37:13 GMT

That sounds like an issue with the html code. If you'd like to send me the code you are working with, we can take a look to see if we find anything that might cause this issue. My email is communityhelp@aerohive.com.

Re: Unable to login successfully using custom CWP.

robert_davies — Thu, 13 Dec 2018 23:37:20 GMT

Hi Sam

I have just emailed you the file. Thanks for looking at this.

Regards

Re: Unable to login successfully using custom CWP.

robert_davies — Mon, 17 Dec 2018 23:06:29 GMT

Hi Sam

Did you receive the file?

Regards

Re: Unable to login successfully using custom CWP.

samantha_lynn — Tue, 18 Dec 2018 00:02:41 GMT

Yes, I'm sorry for the delay here but thank you for sending over that file. I am waiting to review it with a colleague just to make sure I'm not missing anything. I'll update you as soon as I know more. Thank you for your patience while we look in to this for you.

Re: Unable to login successfully using custom CWP.

robert_davies — Tue, 18 Dec 2018 00:23:56 GMT

Many thanks Sam

Re: Unable to login successfully using custom CWP.

samantha_lynn — Thu, 20 Dec 2018 04:47:17 GMT

I've emailed you directly but just to keep the post updated, I reviewed the file myself and with several of our most senior techs, but unfortunately we aren't familiar enough with html to tell you why that field is required. I'm very sorry we couldn't be more helpful here, but hopefully another community user will have more luck.

Re: Unable to login successfully using custom CWP.

robert_davies — Wed, 09 Jan 2019 22:11:41 GMT

Many thanks for taking a look Sam.

Re: Unable to login successfully using custom CWP.

robert_davies — Wed, 23 Jan 2019 01:21:13 GMT

Has anybody else had the same issue that i have had with the required field still applying even though it has been removed in the html?