topic Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions? in Aerohive Migrated Content

I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

AnonymousM — Fri, 21 Feb 2020 07:51:04 GMT

I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Fri, 21 Feb 2020 22:59:10 GMT

When you say flashing slowly, do you mean the LED comes on for 4 seconds every 60 seconds but otherwise remains off? That is expected behavior for LEDs when the AP has been up for 24 hours or more. We introduced that LED behavior to extend the life of the LED on the APs. The LED should be solid for the first 24 hours after a reboot, and then switch to the slow blinking behavior.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

AnonymousM — Sat, 22 Feb 2020 00:26:24 GMT

It flashes steadily at a 1 second interval and never stops.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Sat, 22 Feb 2020 00:38:03 GMT

Thank you for clarifying. That should mean that the AP is trying to establish a connection to ExtremeCloud IQ. Since it's already connected, would you be able to send me tech data from the AP so I can check the connection? If you'd like to send that to me directly, my email is communityhelp@aerohive.com.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Tue, 25 Feb 2020 01:21:55 GMT

Thank you for that tech data. I see the AP's been connected for 17+ hours at the time that tech data was pulled, which is good news. The other thing we'd want to check for the flashing white LED would be power, can you tell me what kind of power (af or at) the AP is getting currently?

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

rhough — Tue, 25 Feb 2020 04:48:27 GMT

The AP is connected to an aruba/hp 2920 POE+ switch and the specs show it support both at and af. The switch shows the AP drawing 5.2W and the port to be PLC Class/Type: 4/2.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Tue, 25 Feb 2020 22:09:22 GMT

The AP305C needs 802.3af power (15.4W) to function normally, according to it's datasheet: https://cloud.kapostcontent.net/pub/c3de16b9-58a8-430d-87c7-1e26b6ceebe0/ap-305c

Could we try a different port, preferably the port of an AP that is currently working, to see if it's an issue with the port not giving enough power or the AP not drawing enough power?

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

rhough — Wed, 26 Feb 2020 01:04:03 GMT

I have tried it on an HP branded 2920, an Aruba branded 2920 and an Aruba 2530 switch which all support POE+ 802.3af and up to 30W per port. I have tried 3 different AP305c's.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Wed, 26 Feb 2020 01:30:07 GMT

Thank you for letting me know. Just to clarify, all three AP305C's had the same behavior with the slowly blinking white LED?

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

rhough — Wed, 26 Feb 2020 01:38:33 GMT

That's right.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

samantha_lynn — Fri, 28 Feb 2020 03:13:57 GMT

Thank you for your patience here, I haven't been able to find any other causes for a slow blinking white LED on a connected AP. I would recommend opening a technical support case so our engineers can look in to this further for you.

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

MaHzShGe — Fri, 19 Jun 2020 20:01:02 GMT

I have the same problem with an AP305C and its continuous blinking LED. Is it a technical fault or is it possible to turn the led permanantly off, any CLI command or somethink like this?

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

Ronald_Dvorak — Fri, 19 Jun 2020 22:02:04 GMT

You are able to disable the LED > edit the network policy of the AP > Additional Settings > Network Services > Management Options and then scroll down to the System Settings.

As you’d see the AP305c only supports bright or off.

I’ve disabled mine as the LED is far too bright for me 🙂

BTW, I’ve just set mine back to bright and it’s static on and doesn’t blink (uptime 6h 40m).

-Ron

Re: I have received a batch of new AP305C's that seem to be working except for the LED is flashing White slowly. The hardware manual for the AP's say that it should stay on. They show on Extreme IQ as working and no events. Any suggestions?

MaHzShGe — Fri, 19 Jun 2020 23:00:47 GMT

Perfect, thank you. I missed the themes under “Management Options”. I turned off the LED. The standard configuration is just to bright.