https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7161#M305 <SPAN>Hello,</SPAN><BR /><BR /><SPAN>I have an Aerohive AP121 that I would like to add to my VIQ but it's showing up under a different VIQ. What do I need to do to get it switched?</SPAN><BR /><BR /><SPAN>The S/N is 12114041500060<BR /><BR /></SPAN>This happened since the previous staff configured them and I have no more data.<BR /><BR /><BR /><SPAN>Thanks in advance for the assistance.<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="6e95c1ab9fb243d3a6d0be7806a762c0.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/4627i1EB8361B9CB32E9E/image-size/large?v=v2&amp;px=999" role="button" title="6e95c1ab9fb243d3a6d0be7806a762c0.png" alt="6e95c1ab9fb243d3a6d0be7806a762c0.png" /></span><BR /><BR /><BR /></SPAN> Thu, 24 Mar 2022 23:07:00 GMT soportet 2022-03-24T23:07:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7161#M305 <SPAN>Hello,</SPAN><BR /><BR /><SPAN>I have an Aerohive AP121 that I would like to add to my VIQ but it's showing up under a different VIQ. What do I need to do to get it switched?</SPAN><BR /><BR /><SPAN>The S/N is 12114041500060<BR /><BR /></SPAN>This happened since the previous staff configured them and I have no more data.<BR /><BR /><BR /><SPAN>Thanks in advance for the assistance.<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="6e95c1ab9fb243d3a6d0be7806a762c0.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/4627i1EB8361B9CB32E9E/image-size/large?v=v2&amp;px=999" role="button" title="6e95c1ab9fb243d3a6d0be7806a762c0.png" alt="6e95c1ab9fb243d3a6d0be7806a762c0.png" /></span><BR /><BR /><BR /></SPAN> Thu, 24 Mar 2022 23:07:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7161#M305 soportet 2022-03-24T23:07:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7162#M306 Hi there, thanks for providing that serial number, could you try adding that device one more time for me? Fri, 25 Mar 2022 18:50:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7162#M306 SamPirok 2022-03-25T18:50:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7163#M307 thanks, i can. One more question, can this AP be managed locally? and could you help me to have the most recent image. I leave you my email: ceskar22@gmail.com Fri, 25 Mar 2022 20:53:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7163#M307 soportet 2022-03-25T20:53:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7164#M308 We do have an on premises ExtremeCloud IQ Pilot option, but the free version of ExtremeCloud IQ (Connect) is strictly cloud based. You can manage some very basic things like the firmware and admin passwords on the Web UI of the AP, but for any configuration, data collection, or general management of the AP you'll need one of the ExtremeCloud IQ options.&nbsp;<BR /><BR />I've emailed you directly with instructions on how to get the firmware you need for your AP 121.&nbsp;<BR /><BR />This guide reviews <A href="https://extremeportal.force.com/ExtrArticleDetail?an=000056841&amp;q=registering%20for%20connect" target="_blank" rel="noopener">how to register for the free version of ExtremeCloud IQ</A>, called Connect, just incase you're interested.&nbsp;<BR /><BR />Hope this helps! Mon, 28 Mar 2022 16:13:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7164#M308 SamPirok 2022-03-28T16:13:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7165#M309 Thank you!<BR /><BR />Finally, can you help me to release this AP to add it to the console, please:<BR />12112110503128 Mon, 28 Mar 2022 16:38:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7165#M309 soportet 2022-03-28T16:38:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7166#M310 Of course, that device should be free to add now as well. Please let me know if I can help with anything else! Mon, 28 Mar 2022 21:27:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7166#M310 SamPirok 2022-03-28T21:27:00Z https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7167#M311 It would be all for the moment, I appreciate your valuable help in this process.<BR /><BR />Greetings. Mon, 28 Mar 2022 23:20:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/the-device-appears-to-be-in-use-by-another-viq-ap121/m-p/7167#M311 soportet 2022-03-28T23:20:00Z