topic Re: Older LG phone will not connect to our wifi in Aerohive Migrated Content

Older LG phone will not connect to our wifi

tgillgren1 — Thu, 19 Dec 2019 08:14:33 GMT

Older LG phone will not connect to our wifi

Re: Older LG phone will not connect to our wifi

samantha_lynn — Thu, 19 Dec 2019 23:24:16 GMT

What radio mode are you using (in the Radio Profile on your devices), and what radio modes does the LG phone support?

Re: Older LG phone will not connect to our wifi

tgillgren1 — Thu, 19 Dec 2019 23:54:18 GMT

If you are asking about the template this is the AP650 template which has Radio mode set to 802.11g/n and radio profile set to AX for 2G and then radio mode 802.11ac with radio profile AX for 5G.

I did not get much time with the actual LG phone. It had options for PEAP in the connection settings but I don't know what radio modes it supports as the owner did not know what model it was.

Re: Older LG phone will not connect to our wifi

samantha_lynn — Fri, 20 Dec 2019 01:24:11 GMT

If you've got a template with Radio Profiles assigned, those will be overwritten if you assign a Radio Profile on the device specific settings. So in other words, if you see a different Radio Profile assigned when you go to Manage (Devices)> Click on the hostname of the AP> Click Configure on the left hand side menu> Go to Interface Settings> and expand Wireless Interfaces, than the one you see when you go to Configure (Network Policies)> Open the Network Policy in use> Go to Device Templates within the Network Policy, the first one will take precedence.

Can you clarify for me, it sounds like the device specific Radio Profiles have both the wifi0 (2.4GHz) and wifi1 (5GHz) radio set to 802.11ax, is that right?

Re: Older LG phone will not connect to our wifi

tgillgren1 — Fri, 20 Dec 2019 01:40:48 GMT

The settings are the same in both configuration methods ...2.4 and 5 both using AX for Radio Profile.

Re: Older LG phone will not connect to our wifi

samantha_lynn — Fri, 20 Dec 2019 01:52:22 GMT

Thank you for clarifying for me. 802.11ax is fairly new, some older devices may not be able to use ax to connect. You might want to consider leaving the wifi0(2.4GHz radio) at ac to allow for legacy clients in the network.

Re: Older LG phone will not connect to our wifi

tgillgren1 — Fri, 20 Dec 2019 01:54:16 GMT

That does not explain why the same phone cannot connect to our Guest network either and it uses WPA2

This is just since we replaced the AP's with 650's.

Re: Older LG phone will not connect to our wifi

samantha_lynn — Fri, 20 Dec 2019 01:55:31 GMT

WPA2 is the authentication method, that will still leave the client using 802.11ax per the Radio Profiles. You were likely using ac before you installed the 650s.