How to troubleshoot clients disconnecting from APs

adam_butterwick — Sat, 25 Jan 2020 01:04:45 GMT

I've inherited a small fleet of Aerohive AP250s. I'm not familiar with HiveManager. I'm having an issue where, seemingly at random, clients are disconnected from the APs.

Not sure if it's related, but I've got a few alarms for high interference.

Any advice on how to troubleshoot would be much appreciated!

Re: How to troubleshoot clients disconnecting from APs

samantha_lynn — Mon, 27 Jan 2020 22:07:57 GMT

The most common cause of random client disconnections is Radio Frequency Interference. This guide reviews how to identify if your network has interference, and how to troubleshoot it if you do fine interference: https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-NG

That guide is for ExtremeCloud IQ (formerly HiveManager NG). This guide covers the same thing in HiveManager Classic in case you're using that platform instead: https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-Troubleshooting

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How to troubleshoot clients disconnecting from APs

Re: How to troubleshoot clients disconnecting from APs