topic Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector." in Aerohive Migrated Content

Unable to add an AP - getting error that "stake record of the device was found in the redirector."

mcarson — Wed, 04 Sep 2019 01:49:55 GMT

AP250 device

HiveManager NG

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

samantha_lynn — Wed, 04 Sep 2019 03:29:24 GMT

If you could email me the serial number of the device at communityhelp@aerohive.com, I can see about removing any duplicate records in our redirector for you.

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

mcarson — Wed, 04 Sep 2019 03:30:53 GMT

Thanks Sam. SN is 02501806040032

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

samantha_lynn — Wed, 04 Sep 2019 03:32:02 GMT

Thank you for that serial number, could you try adding the device one more time for me?

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

mcarson — Wed, 04 Sep 2019 04:09:15 GMT

I was able to add the AP now. Thanks Sam.

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

umar_mohammad — Tue, 08 Oct 2019 16:22:57 GMT

Hi Sam

I am also getting the same error. Can you please cross check the following serial number also: 01221701082417

Please free this up so i can add

Re: Unable to add an AP - getting error that "stake record of the device was found in the redirector."

samantha_lynn — Tue, 08 Oct 2019 20:04:16 GMT

Hi @Umar Ashraf , that device should be free to add now, please let me know if it gives you any further trouble.