topic I am trying to add an AP and it gives error message "device failed to onboard". How to fix this? in Aerohive Migrated Content

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

carlos_sanz — Fri, 21 Sep 2018 19:06:50 GMT

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

Re: I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

samantha_lynn — Fri, 21 Sep 2018 19:11:29 GMT

Can you click on that "device failed to onboard" message to see the full error message? Likely it will tell you that a certain serial number is already in use within another HiveManager instance, in which case if you could email me that serial number (communityhelp@aerohive.com) I can get this cleared up for you right away. If you see a different error, please let me know what that is and I'll let you know where we need to go from there.

Re: I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

carlos_sanz — Fri, 21 Sep 2018 19:16:20 GMT

I send you a mail with serial numbers