topic Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points in Aerohive Migrated Content

Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

AnonymousM — Fri, 23 Aug 2019 03:08:07 GMT

Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

samantha_lynn — Fri, 23 Aug 2019 20:29:59 GMT

What is the message you get when you try to upload the configuration to your APs? If you click on the Device Update Failed message, you should see details on the failure.

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

AnonymousM — Thu, 05 Sep 2019 21:58:13 GMT

The CLI 'save web-page web-directory NextranUSAGuestCWP https://cloud-va.aerohive.com:443/afs-webapp/configuration/cwp/8883/NextranUSAGuestCWP.t...admin VHM-INTTGNRB password *** basic'execute failed, cause by: The Aerohive device was unable to save the web page to the remote server. Check network connectivity between the Aerohive device and server and try again.

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

samantha_lynn — Thu, 05 Sep 2019 22:04:34 GMT

Thank you for that error message. Are we attempting to use a custom Captive Web Portal (CWP) object, or custom HTML within the CWP? If so, could we temporarily replace the CWP object with a default CWP to see if that is the object causing the update failures? If the update goes through, we can troubleshoot the custom CWP obejct, if the update fails we know it wasn't that object and we can move on to other factors that could cause the update to fail.

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

AnonymousM — Fri, 06 Sep 2019 01:44:19 GMT

E-mail reply apparently didn't post. See below:

Removed CWP requirement attempted update. Failed. Following message:

The CLI 'save config https://cloud-va.aerohive.com:443/afs-webapp/configuration/8883/885BDD0FDC40-deviceFull.config current admin VHM-INTTGNRB password *** basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the configuration to flash memory. Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support.

Rebooted AP. Attempted second update. Received same message

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

samantha_lynn — Fri, 06 Sep 2019 01:56:21 GMT

Thank you for trying that for me. Since we can rule out a configuration issue, can you confirm if you have UDP 12222 and TCP 443 allowing outbound traffic on your firewall and any content filters you have?

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

jsains — Fri, 06 Sep 2019 06:38:27 GMT

I permit all outbound ports on my firewalls. I do not use content filters.

Re: Cannot deploy new policy to AP130 and AP1130. HiveOS is 6.5r4 because anything newer causes continual reboots of access points

samantha_lynn — Thu, 12 Sep 2019 02:00:54 GMT

Can you confirm that your DNS can resolve https://cloud-va.aerohive.com? If it can, we may need to file a case to look further in to this with you.