topic Re: cant add ap550 in Aerohive Migrated Content

cant add ap550

admin13 — Fri, 09 Aug 2019 17:48:36 GMT

cant add ap550

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 19:59:52 GMT

What error do you get when you try?

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 20:11:39 GMT

AP550 with serial 05501807200647 stay into unmanagend devices after added to device inventory.

I reset de device with 10 sec press the reset button.

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 20:41:06 GMT

Thank you for explaining. I would recommend following the steps in this guide to manually connect the AP to your HiveManager: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 21:18:36 GMT

Thanks Sam,

I have 10 APs and 9 work perfectly. This AP does not get an IP address. Or is it normal?

I use the same switch and the same port.

I hope that PuTTY brings the solution.

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 21:20:22 GMT

I wouldn't say that's normal, if you switch ports with an AP that is getting an IP, does the issue stay with the AP or the switch port?

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 21:25:43 GMT

I tested with the 2 ports on the AP and with 2 different switches.

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 21:27:13 GMT

after the weekend try the with serial connection

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 21:27:25 GMT

I'd try resetting the device, but if that doesn't work you might want to pursue an RMA for that AP.

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 21:29:31 GMT

Where can i found the documents for the RMA?

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 21:38:55 GMT

You would want to contact your partner to open a support case, to request the RMA. If you're unsure who to contact for your partner, I can email you with that information directly.

Re: cant add ap550

admin13 — Fri, 09 Aug 2019 21:42:55 GMT

Maybe it's best to email the information directly.

Re: cant add ap550

samantha_lynn — Fri, 09 Aug 2019 21:57:13 GMT

I've emailed that information to you now, please let me know if I can clarify anything.