topic Hive Manager on premise update failed in Aerohive Migrated Content

Hive Manager on premise update failed

network-admin — Mon, 24 Aug 2020 22:24:12 GMT

Hi,

We are running Hive Manager Enterprise (Classic) on premise v6.8r2, I decided we were overdue an update, so downloaded this file for 8.2r2e.

https://extremeportal.force.com/ExtrDownloadDetail?id=a412T0000001OJSQA2

I ran the update and got to here:

All looks good but I didn’t get any further messages. I left it overnight, no change the next morning so I rebooted from the SSH console.

Hive Manger came back with 6.8r2 as before but loss of config in the database, so I has to run a database restore.

Did I reboot too early or am I using the wrong update file? It seems unlikely the update should take 15 hours but it is a big version jump.

Any helpful advice gratefully received.

Thanks, Kevin.

Re: Hive Manager on premise update failed

Ash_Finch — Wed, 26 Aug 2020 15:22:57 GMT

Should be fine to jump from 6.8r2 to the latest (file is correct), but definitely shouldn’t be taking that long. What are the specs of the VM?

Re: Hive Manager on premise update failed

network-admin — Wed, 26 Aug 2020 16:59:37 GMT

Thanks for taking the time to respond Ash, it’s useful to know that at least I didn’t have the wrong install file (though I’d hope the wrong file would have failed validation).

Good question re the VM spec, I didn’t think to check if there was a minimum requirement, it’s 4 x CPU and 4GB RAM .

Re: Hive Manager on premise update failed

Ash_Finch — Wed, 26 Aug 2020 17:12:27 GMT

Potentially trying to go to 8GB RAM may help? Found an old datasheet that says 4GB is used for VM, 4GB for the database - https://www.aerohiveworks.com/datasheets/Aerohive_Datasheet_HiveManager_Classic_OnPrem.pdf

Re: Hive Manager on premise update failed

network-admin — Wed, 26 Aug 2020 19:43:29 GMT

Nice one Ash, that sheet does suggest 8Gb RAM. We are going to try a fresh install to a new VM so will also try those settings.

Will let you know how it goes.