topic Re: Should I upgrade AP230 Hive OS to golden version? The first two failed and ended up with RMA. in Aerohive Migrated Content

Should I upgrade AP230 Hive OS to golden version? The first two failed and ended up with RMA.

stevekellogg — Fri, 05 Oct 2018 19:25:09 GMT

Hi, everyone,

Last week I upgraded to AP230's to the golden Hive OS release and they both lost connectivity and got stuck in a loop during boot. Reset button didn't fix it, and after a support representative connected by remote and tried flashing the OS image in a console session he determined that we just had to do an RMA. Now I wonder if I should try upgrading any of my other AP230's. Any suggestions would be most welcome.

Thanks,

Steve

Re: Should I upgrade AP230 Hive OS to golden version? The first two failed and ended up with RMA.

samantha_lynn — Sat, 06 Oct 2018 02:10:50 GMT

Thanks for the question Steve. I would recommend you open a case with technical support before you try updating the third AP. Get tech data before you try to update the HiveOS so we have a base line. If you can get on a call with technical support and update the AP with them on the line so we can observe, then if the issue happens again tell them you want a "root cause analysis" so we can send your case to our engineering team for further investigation

Re: Should I upgrade AP230 Hive OS to golden version? The first two failed and ended up with RMA.

stevekellogg — Sat, 06 Oct 2018 02:31:06 GMT

Thanks very much for the reply - I will follow your advice!

Steve

Re: Should I upgrade AP230 Hive OS to golden version? The first two failed and ended up with RMA.

xemanth — Sat, 06 Apr 2019 00:24:19 GMT

Did the firmware which you tried to flash... happen to be 8.4r10 or close to that version ?