topic Re: Number of devices failed to add: 1 Unable to add serial number "[REDACTED]": The serial number belong to another VHM in Redirector. in Aerohive Migrated Content

Number of devices failed to add: 1 Unable to add serial number "[REDACTED]": The serial number belong to another VHM in Redirector.

cphillips — Tue, 10 Jul 2018 00:35:53 GMT

An AP230 I have gives the above message. We had a lab VHM that it might have been registered to, but it is no longer licensed so I cant see if it's there. Is there another way to get this serial removed from whichever VHM it is associated with?

Re: Number of devices failed to add: 1 Unable to add serial number "[REDACTED]": The serial number belong to another VHM in Redirector.

dsouri — Tue, 10 Jul 2018 03:17:54 GMT

Hello Cameron,

All done, please try again.

David Souri

HiveCommunity Moderator

Re: Number of devices failed to add: 1 Unable to add serial number "[REDACTED]": The serial number belong to another VHM in Redirector.

cphillips — Tue, 10 Jul 2018 03:41:14 GMT

David,

Thanks for the help, looks like we’re all set!

Thanks,
Cameron Phillips
Operations Engineer
Novacoast, Inc.
800.949.9933 x4804