topic Re: Hello, I have problem with update devices AP141 in Aerohive Migrated Content

Hello, I have problem with update devices AP141

AnonymousM — Mon, 10 Jun 2019 17:47:19 GMT

APs are working, but when I want to change anything, device update failed with message The CLI save dhcp-fingerprint option 55 https: .... basic execute failed. I tried to set one AP to factory and reset again, but the same error

Re: Hello, I have problem with update devices AP141

ashley_finch — Mon, 10 Jun 2019 18:08:28 GMT

HI Zbynek,

This is usually one of two things:

First of all I'd check firewall rules to make sure traffic isn't blocked. I had the same error recently which was down to the firewall IP range. These can be found here: https://cloud.aerohive.com/support/Amsterdam.html

Alternatively, the AP may be on too old of a version currently and may need updating through the Web UI. Which version is it currently on?

Re: Hello, I have problem with update devices AP141

AnonymousM — Mon, 10 Jun 2019 20:00:12 GMT

Hi Ashley

on the APs is HiveOS version 6.5r4.

Firewall setting should be fine, because the others APs can be set. Now I tried connect one AP to public network without FireWall and the same error.

Re: Hello, I have problem with update devices AP141

ashley_finch — Mon, 10 Jun 2019 21:55:17 GMT

Hi Zbynek,

I think you need to manually update the APs through the WebUI (http://IPofAP) and log in with the default credentials (if factory reset) of admin/aerohive or Aerohive1

Sam Pirok will be able to provide the link to the firmware I believe 🙂

Re: Hello, I have problem with update devices AP141

AnonymousM — Tue, 11 Jun 2019 13:34:59 GMT

Hi Ashley,

thanks a lot for your help and time. I contacted Sam Pirok directly

Regards,

Zbyněk

Re: Hello, I have problem with update devices AP141

bram_dhoore — Tue, 19 Nov 2019 17:18:13 GMT

Hi,

we are setting up an onprem version of HMNG. I tried to add 2 AP's in there and for both I get the same error as mentioned in the initial message of this thread. Both AP's are AP130's. They have different OS'es: one is on 6.5r7 and one is on 8.2r5 => both have the same issue. What can I do to fix this?

I tried with different policies already, but it doesn't even want to start pushing the config...

Best regards,

Bram

Re: Hello, I have problem with update devices AP141

bram_dhoore — Tue, 19 Nov 2019 17:28:13 GMT

If I try to execute this command on one of the AP's, I get this:

AH-014c00#save dhcp-fingerprint option55 https://ec-test:443/afs-webapp/hiveos/osobject/os_dhcp_fingerprints.tar.gz admin VHM-000001VA password *** basic

curl: (6) Couldn't resolve host 'ec-test'

ERROR: Failed to download dhcp fingerprint file from HTTP server.

If I try with FQDN instead of "ec-test", I get something else (still not succesful):

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

0 1222 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0

curl: (22) The requested URL returned error: 401

ERROR: Failed to download dhcp fingerprint file from HTTP server.

Re: Hello, I have problem with update devices AP141

bram_dhoore — Tue, 19 Nov 2019 18:10:47 GMT

ok, looks like it's solved after I changed the hostname of hivemanager NG vm to an fqdn name. (after reboot dns servers were gone too, so had to reconfigure and reboot again.)

Re: Hello, I have problem with update devices AP141

Keith6 — Tue, 19 Nov 2019 21:28:59 GMT

I also have the same issue, Can you provide more details on what you changed?

Re: Hello, I have problem with update devices AP141

bram_dhoore — Tue, 19 Nov 2019 21:46:25 GMT

I changed the hostname of hivemanager NG vm to the fqdn equivalent