topic Re: Solid orange light AP won't reset. in Aerohive Migrated Content

Solid orange light AP won't reset.

AnonymousM — Fri, 09 Nov 2018 06:20:02 GMT

Solid orange light AP won't reset.

Re: Solid orange light AP won't reset.

samantha_lynn — Fri, 09 Nov 2018 23:50:47 GMT

The orange/amber light means broadcasting but not connected to the HiveManager. I'm not sure about it not resetting, it's possible to disable that physical reset button on the AP in the configuration, but ultimately we'd need to console in to the AP to see if it responds when we hold the reset button down or when we run the command "reset config".

To get the AP to connect to your HiveManager, we'd want to run CAPWAP commands/troubleshooting. The follow guide will help you with that process, depending on what HiveManager platform you are using:

HiveManager Classic (myhive.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

HiveManager (formerly NG, cloud.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: Solid orange light AP won't reset.

AnonymousM — Sat, 10 Nov 2018 03:36:03 GMT

Hi Sam,

Are you available for a call. I'm using PuTTY, but the I can't send commands to the AP. -Steven (202) 537-5287

Re: Solid orange light AP won't reset.

samantha_lynn — Sat, 10 Nov 2018 03:53:43 GMT

Just in case someone else runs in to this later on, we consoled in to the AP but we weren't able to get the command line to come up or respond at all. Since we're unable to troubleshoot further if the AP won't respond, we're going to RMA the AP for you.

Re: Solid orange light AP won't reset.

srentz — Tue, 13 Nov 2018 05:25:32 GMT

I received the replacement APs. Could someone walk me through the configuration process. 2025375287

Re: Solid orange light AP won't reset.

samantha_lynn — Tue, 13 Nov 2018 05:50:52 GMT

You would want to open a support case for configuration assistance. If you can tell me what you're trying to configure, I can do my best to point you to a guide for that.

Re: Solid orange light AP won't reset.

mehdi_samir — Fri, 29 Mar 2019 23:57:04 GMT

hello,

I have the same issue. teh AP steak on steady amber light. I don't have a console cable. Is there a possibility to check that from the hive manager.

Regards,

Re: Solid orange light AP won't reset.

samantha_lynn — Sat, 30 Mar 2019 00:06:51 GMT

The amber light means the AP is still broadcasting it's last known configuration but is not connected to the HiveManager, which means we won't be able to troubleshoot from the GUI. You can SSH in to the AP with a computer on the same subnet as the AP if you don't have a console cable available, otherwise they are available in many places including Amazon.

Re: Solid orange light AP won't reset.

mehdi_samir — Sat, 30 Mar 2019 00:19:21 GMT

contiI tried to do this by ssh , with a machine on the same LAN but I can't, given that I lost the ping . Is that may come from the Ap that it's rebooting ?

Re: Solid orange light AP won't reset.

mehdi_samir — Sat, 30 Mar 2019 00:23:14 GMT

I even tried a reset factory, but it that not switch off. Any suggestions ?

Re: Solid orange light AP won't reset.

samantha_lynn — Sat, 30 Mar 2019 00:33:06 GMT

If you aren't able to ping the device it likely has a new IP address. I'm afraid if you can't SSH in to it you're going to need a console cable to determine the issue, especially since a reboot didn't fix it.

Re: Solid orange light AP won't reset.

mehdi_samir — Mon, 01 Apr 2019 14:28:05 GMT

The AP didn't change the Ip given that the ping works sometimes. I think that something is wrong on the AP: even the power,or the AP itself. I will try to connect by console this evening, and I will keep you posted.

Re: Solid orange light AP won't reset.

mehdi_samir — Mon, 01 Apr 2019 22:53:16 GMT

Hi sam,

Good news, teh AP was just loosing the capwap. I have consoe it, and I have forced the capwap

currently, I can see it up, and reach the hive manager ,but with another IP address. How can I do to get the old Ip address.

Thanks in advance.

Regards,

Re: Solid orange light AP won't reset.

samantha_lynn — Mon, 01 Apr 2019 23:00:03 GMT

Thanks for keeping us updated! I'm glad it's connected again for you. If you want to set the IP address statically you'll want to click on the Host Name of the Device> Go to Device Configuration (left hand side menu under Configuration)> Under the management interface section choose Static Address and enter the IP address, Subnet Mask, and Default Gateway> Push this out as a complete configuration to the AP.

Re: Solid orange light AP won't reset.

mehdi_samir — Mon, 01 Apr 2019 23:49:38 GMT

Hello,

I configured the old IP address manually with the command int mgt0 ip x.x.x.x/24 , and when I checked the AP it's not stopping rebooting .What could be the solution please?

Re: Solid orange light AP won't reset.

samantha_lynn — Mon, 01 Apr 2019 23:58:36 GMT

The most likely cause for that is the IP address/subnet/gateway was invalid. That command alone is not enough, you also need to set the default gateway of the AP with the command: ip route default gateway <address>

I would highly recommend doing this through the GUI so these settings aren't lost with every configuration update/reboot.

Re: Solid orange light AP won't reset.

mehdi_samir — Tue, 02 Apr 2019 00:30:33 GMT

I did configure the default gateway, the AP start flashing on white for 2 seconds, then reboot again. do you thnik taht teh problem may come from the hardware?

Re: Solid orange light AP won't reset.

samantha_lynn — Tue, 02 Apr 2019 00:35:55 GMT

It's possible, you would want to open a technical support case to confirm an issue with the hardware. I would recommend resetting the AP, reconnecting it to the HiveManager, and configuring the IP address via the GUI.

Re: Solid orange light AP won't reset.

rhernandez — Fri, 14 Feb 2020 00:02:39 GMT

Hello,

I had a question in regards to this forum. Currently, I am having the same issue with a solid orange light on an AP230 Aerohive. Connection showing "grey" in the HiveManager even after reboot/configuration upload.

Any suggestions would be most helpful!

Thank you for your time,

-Richard H.

Re: Solid orange light AP won't reset.

samantha_lynn — Fri, 14 Feb 2020 00:17:15 GMT

The AP will show "grey" until it connects to the HiveManager, and the solid amber light means the AP is fully booted but not connected to the HiveManager. These guides review how to manually connect your device to your HiveManager, depending on which platform you're using:

HiveManager Classic (myhive.aerohive.com😞 https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

ExtremeCloud IQ (formerly HiveManager NG, extremecloudiq.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG