topic Re: Updating config or firmware fails in Aerohive Migrated Content

Updating config or firmware fails

dirk_haex — Fri, 12 Jul 2019 14:11:29 GMT

Error when sending configuration or firmware update to BR-100.

I tried doing this internally (as our HiveManager is running on prem) and externally by entering the HiveManager address and port in the BR-100.

What I also tried is updating to an older firmware but it did not help.

I've already reset the device etc but nothing appears to be working.

Existing Aerohive devices are still able to connect without any issue.

Re: Updating config or firmware fails

samantha_lynn — Fri, 12 Jul 2019 19:47:45 GMT

Could you tell me what HiveManager version you're using and what firmware version the BR100 is on currently? This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Re: Updating config or firmware fails

peter_dobovicni — Mon, 15 Jul 2019 15:28:37 GMT

I have exactly the same problem. Problem strated also on July 12th.

HiveManager is on premise 8.2r2

BR100 firmware: 6.5r8.172964

I have opened a case with my Aerohive support.

We also have similar problem with BR100 at another customer.

The common problem is they both display error "Default DTLS passphrase is in use. Push a complete config to update the passphrase automatically, or set it manually and push a complete or delta config.".

Please

Re: Updating config or firmware fails

dirk_haex — Mon, 15 Jul 2019 15:43:19 GMT

Hi Sam,

Hivemanager is 8.2r2c

BR100 firmware does not really make a difference, I tried with different versions. (currently 6.5r10.205308)

Re: Updating config or firmware fails

dirk_haex — Mon, 15 Jul 2019 15:46:13 GMT

The default passphrase alert is normal because a full config has not been pushed yet.

Do you also get the XML generation error for the BR100?

Re: Updating config or firmware fails

peter_dobovicni — Mon, 15 Jul 2019 16:24:39 GMT

Yes same XML error.