https://community.extremenetworks.com/t5/aerohive-migrated-content/i-don-t-have-access-to-create-cases-how-to-open-doa-case-we-sold/m-p/69054#M4194 <P>I'm not able to help with creating a case, but are you able to get a console connection to the AP to see if it is booting? If the AP cannot connect to the redirector it won't change off orange and you won't see a LED change by pressing the reset either. Is this just one AP and others are working on the same port?</P> Wed, 24 Jul 2019 17:28:49 GMT ashley_finch 2019-07-24T17:28:49Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-don-t-have-access-to-create-cases-how-to-open-doa-case-we-sold/m-p/69053#M4193 <P>&nbsp;</P><P>Description below:</P><P>It was tested on two different switches with poe</P><P>However, he does not get up. After connecting it is permanently lit orange. The reset button does not give - the lack of reaction constantly greyscale orange. The address gets but you can not enter it.</P><P>Regards</P><P>Wojciech</P> Wed, 24 Jul 2019 14:37:49 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-don-t-have-access-to-create-cases-how-to-open-doa-case-we-sold/m-p/69053#M4193 wojciech_wojtyl 2019-07-24T14:37:49Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-don-t-have-access-to-create-cases-how-to-open-doa-case-we-sold/m-p/69054#M4194 <P>I'm not able to help with creating a case, but are you able to get a console connection to the AP to see if it is booting? If the AP cannot connect to the redirector it won't change off orange and you won't see a LED change by pressing the reset either. Is this just one AP and others are working on the same port?</P> Wed, 24 Jul 2019 17:28:49 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-don-t-have-access-to-create-cases-how-to-open-doa-case-we-sold/m-p/69054#M4194 ashley_finch 2019-07-24T17:28:49Z