topic Re: AP122 onboarded on expired trial account in Aerohive Migrated Content

AP122 onboarded on expired trial account

michal_dolejsi — Thu, 09 Jan 2020 15:52:23 GMT

Hello community,

I would like to register AP122 to new Trial account for Cloud IQ, but I got an error that „Device already onboarded“. I cant see this AP under previous account, which already expired. Any idea, what could be wrong?

SN: 01221708311211

Regards, Michal

Re: AP122 onboarded on expired trial account

samantha_lynn — Thu, 09 Jan 2020 22:29:44 GMT

Hi Michal, per our email conversation I have opened a courtesy case for this request and we will remove the old record for you from our side. I will update your case when I hear your AP is free to add to your new account.