https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69141#M4230 <P>Why AP121 in cloudIQ keep showing Poor score for all connected client?</P> <FIGURE><span class="lia-inline-image-display-wrapper" image-alt="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3570i2E9559D22D201098/image-size/large?v=v2&amp;px=999" role="button" title="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png" alt="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png" /></span></FIGURE><P>&nbsp;</P> Tue, 21 Jul 2020 09:47:15 GMT CT_SIEW 2020-07-21T09:47:15Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69141#M4230 <P>Why AP121 in cloudIQ keep showing Poor score for all connected client?</P> <FIGURE><span class="lia-inline-image-display-wrapper" image-alt="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3570i2E9559D22D201098/image-size/large?v=v2&amp;px=999" role="button" title="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png" alt="ff9c3657bf7b45a2a5c0ddce1814b5b1_34b28389-ba58-4c85-970b-004d48ecc800.png" /></span></FIGURE><P>&nbsp;</P> Tue, 21 Jul 2020 09:47:15 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69141#M4230 CT_SIEW 2020-07-21T09:47:15Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69142#M4231 <P>Hi CT, do you have your APs assigned to locations on maps in the ML Insights&gt;&nbsp;Network 360 section of ExtremeCloud IQ? If the APs are not assigned to locations, some information can’t be collected and that might bring your scores down.&nbsp;&nbsp;</P> Tue, 21 Jul 2020 19:49:56 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69142#M4231 SamPirok 2020-07-21T19:49:56Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69143#M4232 <P>Hi Sam,Yes All AP assigned to map and the map have been scaled.&nbsp; Could it be the firmware 6.5r12 not able require information to&nbsp;ExtremeCloud IQ?</P> Mon, 27 Jul 2020 13:41:16 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69143#M4232 CT_SIEW 2020-07-27T13:41:16Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69144#M4233 <P>Yes, quite a few of those score card metrics need an 8.4x version or higher to collect the required data. Would you be able to upgrade the firmware and let us know if that brings your scores up?</P> Mon, 27 Jul 2020 18:31:12 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69144#M4233 SamPirok 2020-07-27T18:31:12Z https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69145#M4234 <P>Hi Sam, as AP121 recommended is 6.5r12 , hence i think it explained the Root cause of poor score. Thanks.</P> Fri, 07 Aug 2020 17:55:58 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/why-ap121-in-cloudiq-keep-showing-poor-score-for-all-connected/m-p/69145#M4234 CT_SIEW 2020-08-07T17:55:58Z