topic I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers. in Aerohive Migrated Content

I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

jack2niger — Thu, 16 Jan 2020 15:46:32 GMT

I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

Re: I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

samantha_lynn — Thu, 16 Jan 2020 23:54:26 GMT

Unfortunately there is no way to convert a full featured ExtremeCloud IQ instance in to a Connect instance, you will have to re-register for a Connect instance and rebuild from there. To use the same email address you registered with last time, you can go in to the full featured ExtremeCloud IQ instance> Click on the silhouette icon in the top right hand corner> Global Settings> Account Management> Open your user record> Change the email address used by the user record at the top of the page. Then the original email address should be available to register for a new Connect instance with.

Re: I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

Robert_Zdzieblo — Fri, 01 May 2020 23:19:42 GMT

Hello,

I have the same issue - have signed in with 30-day trial Pilot tier, which is expired now.

I was trying to follow Samantha’s suggestion, but when I click “Global Settings”, it opens “Devices” dashboard and I cannot change my email address.

I have registered using another email with Connect tier, but now I cannot unmanage devices from my expired Pilot account to move it to Connect tier.

Could anyone help with this ?

REGARDS, Robert

Re: I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

Tomasz — Fri, 08 May 2020 20:52:34 GMT

Hi Robert,

I’d call GTAC for that. Not sure if any other Extreme dept. can be reached for this…?

Hope that helps,

Tomasz

Re: I started my cloud account with 30 days trial Extremecloud IQ but now I want to start it with ExtremeCloud IQ connect. Is there any solution for transfering the plan. Please feel free to answers.

bubba198 — Thu, 14 May 2020 04:57:01 GMT