https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69829#M4477 <P>Hi Sam,</P><P>I've found the problem. It depends on the used browser. </P><P>Using firefox the reset password link is visible, using chrome the option is not visible...</P><P><span class="lia-inline-image-display-wrapper" image-alt="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/2449i93FDC25FBDF57D22/image-size/large?v=v2&amp;px=999" role="button" title="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg" alt="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg" /></span></P><P>&nbsp;</P><P><IMG src="sfdc://0690c000007EnEGAA0" alt="WithFirefox" /></P> Mon, 13 May 2019 22:41:30 GMT AnonymousM 2019-05-13T22:41:30Z https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69826#M4474 <P>Hi,</P><P>does anyone know how to reset/change the password for an additional admin user.</P><P>One of our admins has lost his password and now I want to change/reset his password from within the HM GUI.</P><P>&nbsp;</P><P>Thanx in advance</P><P>&nbsp;</P><P>Rainer</P><P>&nbsp;</P> Mon, 13 May 2019 19:07:28 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69826#M4474 AnonymousM 2019-05-13T19:07:28Z https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69827#M4475 <P>Are they able to follow the forgot password work flow? There isn't a way to set admin passwords in the GUI, this is something they need to set for themselves, and they can reset it themselves with the forgot password option. </P> Mon, 13 May 2019 22:19:54 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69827#M4475 samantha_lynn 2019-05-13T22:19:54Z https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69828#M4476 <P>Hi Sam,</P><P>thank you for your suggestion.</P><P>Unfort. I'm not sure, where to find the forgot password option.</P><P>&nbsp;</P> Mon, 13 May 2019 22:25:48 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69828#M4476 AnonymousM 2019-05-13T22:25:48Z https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69829#M4477 <P>Hi Sam,</P><P>I've found the problem. It depends on the used browser. </P><P>Using firefox the reset password link is visible, using chrome the option is not visible...</P><P><span class="lia-inline-image-display-wrapper" image-alt="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/2449i93FDC25FBDF57D22/image-size/large?v=v2&amp;px=999" role="button" title="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg" alt="203a817eb1de48c499308368fbb75623_0690c000007EnELAA0.jpg" /></span></P><P>&nbsp;</P><P><IMG src="sfdc://0690c000007EnEGAA0" alt="WithFirefox" /></P> Mon, 13 May 2019 22:41:30 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/how-to-reset-a-admin-password-in-hm-12-8-2-2-onpremise/m-p/69829#M4477 AnonymousM 2019-05-13T22:41:30Z