topic My SSID in other HM in Aerohive Migrated Content

My SSID in other HM

marcel_fedier — Mon, 13 May 2019 18:23:04 GMT

I've noticed a very special phenomenon.

I had a problem with the 5GHz channels, which solved itself. My colleague had a similar problem.

I logged on to my friend's HiveManager and set everything exactly the same as my HM (on the 5GHz interface). Then I logged out and logged back in to my HM.

Two days later my friend came and said that he no longer saw his SSID as just another SSID. However, the SSID broadcast is my HM's!! I haven't changed anything in my friend's settings. I have only excluded various channels no more!

What's going on?

Thank you very much for your support.

Cheers, M

Re: My SSID in other HM

samantha_lynn — Mon, 13 May 2019 22:17:53 GMT

I'm sorry, I'm not sure I understand the question. SSIDs were configured in your HiveManager (HM1 for easier notation) and also in your friends HiveManager (HM2). Now the SSIDs aren't showing for the APs in HM2?

Re: My SSID in other HM

ashley_finch — Mon, 13 May 2019 22:37:19 GMT

Hi Sam,

From the sounds of it it's the same issue as one of my colleagues had. I believe we found the SSID through Chrome autofill and removed it to resolve (or reset the browser, I can't quite remember which!)

To give more clarification however, when you go to monitor > AP > interface settings > change something (such as the 5GHz settings as mentioned) the "Override SSID broadcast name" was getting filled in automatically, hence the SSID name from one of the HiveManagers being applied to the other.

Re: My SSID in other HM

marcel_fedier — Tue, 14 May 2019 19:24:46 GMT

Okay, wow.

That's a huge problem.

Has AH still no solution for it? Even the password is displayed unencrypted. This must not happen? There are certainly customers who work with several HM accounts. And also with Google Chrome.

Somehow scary when you think up what could happen. (Keyword: data protection)

Cheers, Marcel

Re: My SSID in other HM

ashley_finch — Tue, 14 May 2019 20:22:11 GMT

Hi Marcel,

I don't think this is a problem with HiveManager, it was stored in google autofill so perhaps the option was clicked accidentally to save this information. I'm in and out of several HiveManagers every day and myself have not had the issue occur.

Kind Regards

Ashley

Re: My SSID in other HM

marcel_fedier — Wed, 15 May 2019 16:28:26 GMT

Yes but I didn't click on anything, confirmed nothing and didn't receive a message from Chrome. I just tried it again. The autofill without a message only happens in the HM. This is crazy.

Re: My SSID in other HM

samantha_lynn — Wed, 22 May 2019 00:28:32 GMT

@Marcel Fedier , would you be able to open a case with us so we can start a root cause investigation?