topic Re: Onboarding Failure in Aerohive Migrated Content

Onboarding Failure

ruairi_mongan — Wed, 19 Sep 2018 20:52:44 GMT

Good Day,

I am having issues with onboarding of an AP 130 and 250 in a newly installed HiveManager NG environment.

The onboarding process fails with the following message "Device already onboarded"

However neither devices appears in the "Monitor" view. Is there something I am missing?

Thanks

Ruairi

Re: Onboarding Failure

samantha_lynn — Wed, 19 Sep 2018 21:08:03 GMT

Hello,

If you can email me the serial number of the device I can look in to this on my side for you. Please email the serial number to communityhelp@aerohive.com.

Re: Onboarding Failure

ruairi_mongan2 — Thu, 20 Sep 2018 21:20:55 GMT

Thanks Sam for the offer. I have managed to resolve the issue. 🙂