topic Re: We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas? in Aerohive Migrated Content

We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

KevinP1 — Tue, 01 Oct 2019 23:13:03 GMT

We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

Re: We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

samantha_lynn — Wed, 02 Oct 2019 03:48:51 GMT

What is the failure message associated with the update to 10.0r7a? Are you pushing out any configuration updates at the same time?

Re: We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

KevinP1 — Wed, 02 Oct 2019 19:02:07 GMT

Hi Sam,

I haven't been able to locate an error message through the UI. Would you be able to point me in the direction on how to find the failure messages?

I've attempted to push the update with full config settings, and without.

Re: We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

samantha_lynn — Wed, 02 Oct 2019 19:49:41 GMT

On the Monitor page of the HiveManager, along the same line as the AP, you should see "Device Updated Failed". If you click on that, it will take you to the events page where you should be able to see details about the update failure. If that doesn't help us, we'll want to enable CAPWAP debugs, replicate the issue, and then immediately pull tech data.

This guide reviews how to enable CAPWAP debugs:https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

If you could email that tech data to me at communityhelp@aerohive.com, I will let you know what we see.

Re: We have multiple AP650's that reverted back to firmware version 10.0.r4a from 10.0.r7a. I have no idea why, and they won't upgrade back to r7a. Any ideas?

KevinP1 — Thu, 10 Oct 2019 20:09:58 GMT

Sam,

Thank you very much for your assistance with this issue! If anyone else has this issue, the 10.0.r7a firmware was stuck as the backup image. SSH into the AP and run this command, "reboot backup". Running this command resolved my issue. Sam, you're the best! Thank you!