topic Re: How can I convert my trial account to a connect acount? in Aerohive Migrated Content

How can I convert my trial account to a connect acount?

rgibbons18 — Sun, 23 Sep 2018 04:14:45 GMT

How can I convert my trial account to a connect acount?

Re: How can I convert my trial account to a connect acount?

samantha_lynn — Tue, 25 Sep 2018 01:03:50 GMT

Unfortunately there is no way to covert a Select instance to a Connect instance. You can upgrade from Connect to Select, but not the other way around. You would want to register for a new Connect account. If you'd like to use the same email you used previously to register for the new Connect account, go in to your Global Settings and change the email for your user login. Do this only when you are ready to leave the first HiveManager for good, as this will obviously break your usual login credentials.

Re: How can I convert my trial account to a connect acount?

rgibbons18 — Tue, 25 Sep 2018 01:05:20 GMT

Sam, How can I get any AP's out of this account?

Thanks,

Rob

Re: How can I convert my trial account to a connect acount?

rgibbons18 — Tue, 25 Sep 2018 01:07:35 GMT

My trial is expired.

Re: How can I convert my trial account to a connect acount?

samantha_lynn — Tue, 25 Sep 2018 01:12:25 GMT

If you can email me the serial numbers at communityhelp@aerohive.com, I can get them freed up for you.