topic RE: How to open a support case in Aerohive Migrated Content

How to open a support case

richard_moth — Thu, 01 Nov 2018 19:09:00 GMT

I need to open a support case with Aerohive Support but when I click on "Cases" - "Open as Case" and then click on "Open a Case" I get the message back "User does not have access to create a case"?

Richard

RE: How to open a support case

dsouri — Thu, 01 Nov 2018 22:15:00 GMT

Hi Richard,

I've emailed you directly to discuss your support route, thank you,

Happy to help,

David Souri

HiveCommunity

RE: How to open a support case

richard_moth — Thu, 01 Nov 2018 22:38:00 GMT

Hi David

Thank you for your help, I will get in contact with them.

Richard

Richard Moth
Senior Infrastructure Support Analyst

Richard.Moth@ebiquity.com

London

Citypoint, One Ropemaker Street, London, EC2Y 9AW, UK

Tel +44 (0) 20 7650 9780 Mobile 07525224452

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RE: How to open a support case

smartwifisystem — Fri, 02 Nov 2018 20:27:00 GMT

i also have a same problem... and need help