topic Re: how to enable an SNMP for aerohive AP230? in Aerohive Migrated Content

how to enable an SNMP for aerohive AP230?

jennifer_burris — Fri, 01 Jun 2018 02:55:01 GMT

how to enable an SNMP for aerohive AP230?

Re: how to enable an SNMP for aerohive AP230?

dsouri — Fri, 01 Jun 2018 04:15:29 GMT

Hello,

The SNMP server settings can be found at the Configure Tab -> Network Policy -> Additional Settings -> Management Server

You can enable and configure it at the Network Policy level, and push an update to all Devices in this network policy to start using SNMP.

Hope this helps,

David Souri

HiveCommunity Moderator

Re: how to enable an SNMP for aerohive AP230?

jennifer_burris — Fri, 01 Jun 2018 04:20:23 GMT

Hello David thank you for your response. I already enabled the SNMP under additional settings> management server also under security traffic filter selected enable SNMP. I also enable the SNMP under port settings from AP device management tab. Please advise if I am missing something on my configuration as it is still failing.

Re: how to enable an SNMP for aerohive AP230?

mikael_johansso — Tue, 12 Jun 2018 13:28:51 GMT

Hi we have the same problem with all models of AP (in NG, worked fine in classic). This "workaround" works for us.

Ssh to the AP and do this:

no interface eth0 manage SNMP

no interface eth1 manage SNMP

no interface eth0 native-vlan

no interface eth1 native-vlan

save config

Then do a delta update on the AP in the webgui, snmp works. If you do a complete update again snmp stops working again.

We have reported this to our support partner and hopes aerohive solves this soon.

Mikael Johansson

Re: how to enable an SNMP for aerohive AP230?

dsouri — Wed, 13 Jun 2018 02:11:20 GMT

Hi @Jennifer Burris ,

Could you advise the HiveOS version and Model of the APs in your Hivemanager?

David Souri

HiveCommunity Moderator

Re: how to enable an SNMP for aerohive AP230?

mikael_johansso — Wed, 13 Jun 2018 12:38:25 GMT

We are running 12.8.1.2-NGVAMAY18 and use AP120,121,122,230,245X,250,330,1130 with the latest firmware for all models.

Re: how to enable an SNMP for aerohive AP230?

dsouri — Wed, 27 Jun 2018 03:17:14 GMT

Hi @Mikael Johansson ,

Did you already open a case on this?

Hi @Jennifer Burris ,

Could you advise the HiveOS version and Model of the APs in your Hivemanager?

Happy to assist,

David Souri

HiveCommunity Moderator

Re: how to enable an SNMP for aerohive AP230?

mikael_johansso — Wed, 27 Jun 2018 12:17:15 GMT

Yes we opened a case in collaboration with a technician from Aerohive Sweden but it got closed immediately for some reason. case nr 00240878

Re: how to enable an SNMP for aerohive AP230?

samantha_lynn — Wed, 27 Jun 2018 20:55:40 GMT

Hello, the case was closed because you do not have Select support, and would therefore need to open cases via your VAR/VAD. Case 00240878 was reopened, is currently with our Tier 2 support for testing, and was moved to Jonas Mellander for the case contact, who I assume is your VAR/VAD support. Does that name sound familiar?

Re: how to enable an SNMP for aerohive AP230?

peter_persson — Mon, 24 Sep 2018 14:42:00 GMT

hi guys,

anything new on this, i have the same problem, just moved to NG from classic and i cant get the snmp to work.

Re: how to enable an SNMP for aerohive AP230?

samantha_lynn — Tue, 25 Sep 2018 01:46:10 GMT

Some issues with SNMP were fixed with HiveOS 8.2r3 and 8.4r1, can you confirm you are on the latest HiveOS version possible for your model? If you are, we'd want to get a mirrored port packet capture and go from there, which means we'll want to open a technical support case.

Re: how to enable an SNMP for aerohive AP230?

joel_hansen — Tue, 25 Sep 2018 02:15:24 GMT

Is this a known issue, i have AP 250 with same issues. The solution to 'no interface' eth then re-enable started allowing SNMP. I am sure this is temporary until next update or config change.

Re: how to enable an SNMP for aerohive AP230?

samantha_lynn — Tue, 25 Sep 2018 02:24:45 GMT

We are working on a fix for this, and that should be released in a HiveOS update. Thank you for sharing your workaround.

Re: how to enable an SNMP for aerohive AP230?

AnonymousM — Mon, 19 Nov 2018 17:03:20 GMT

Ciao to all,

We are testing SNMP on HM NG. Do you have fixed the issue?

I've another question, what IP address I have to set on my SNMP server? The public IP of my office or Aerohive's addresses?

Thank you