https://community.extremenetworks.com/t5/aerohive-migrated-content/devices-already-onboarded/m-p/71783#M5195 <P>First I would contact whoever you purchased them from to see if they will release them. Next I would call support.</P> Mon, 14 Jan 2019 22:04:13 GMT bruce_stahlin 2019-01-14T22:04:13Z https://community.extremenetworks.com/t5/aerohive-migrated-content/devices-already-onboarded/m-p/71782#M5194 <P>I recently purchased 2 AP122 but the moment I tried to onboard them to my Hive Manager account the platform marked a failure with the message "Device already Onboarded".</P><P>&nbsp;</P><P>I have the APs with me and haven't had them bound to any other account.</P><P>These are the S/N if there's anyway I could get them freed.</P><P>&nbsp;</P><P>01221704061752</P><P>01221704051597</P><P>&nbsp;</P><P><IMG src="https://uploads-us-west-2.insided.com/extremenetworks-us/attachment/0690c000007WglZAAS.jpeg" alt="WhatsApp Image 2019-01-12 at 19.47.55" /><IMG src="sfdc://0690c000007WglUAAS" alt="WhatsApp Image 2019-01-12 at 19.47.55(1)" /></P> Sun, 13 Jan 2019 09:57:40 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/devices-already-onboarded/m-p/71782#M5194 AnonymousM 2019-01-13T09:57:40Z https://community.extremenetworks.com/t5/aerohive-migrated-content/devices-already-onboarded/m-p/71783#M5195 <P>First I would contact whoever you purchased them from to see if they will release them. Next I would call support.</P> Mon, 14 Jan 2019 22:04:13 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/devices-already-onboarded/m-p/71783#M5195 bruce_stahlin 2019-01-14T22:04:13Z