topic Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea? in Aerohive Migrated Content

Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

kwaters — Thu, 17 Jan 2019 22:35:49 GMT

Client connection down and then up and then down

"Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID

any idea?

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

samantha_lynn — Thu, 17 Jan 2019 23:21:31 GMT

I'd like to get detailed messages on the rejection. Could you SSH in to the AP you are testing on and run the following commands?

_debug auth basic

_debug auth verbose

Then try to connect to this AP a couple more times to replicate the issue. Once that is done, please collect tech data and send that to me. Feel free to email it directly to me at communityhelp@aerohive.com.

If you are using HiveManager Classic (myhive.aerohive.com) we will want to go to Monitor> Select the check box next to the AP> Utilities> Get Tech Data.

If you are using HiveManager (formerly NG, cloud.aerohive.com) we will want to go to Tools> Utilities> Get tech data> Check the box next to the device> Get tech data (blue button at the top of the page this time).

This guide reviews how to get tech data from the CLI of the AP in case that's easier:

https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

AnonymousM — Thu, 31 Jan 2019 03:14:46 GMT

I'm having the same issue.

Deauthenticated frequently. I have only HTTP, HTTPS, DNS, and DCHP allowed through the firewall, everything else is Deny. Any tips?

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

samantha_lynn — Thu, 31 Jan 2019 03:42:44 GMT

Could you SSH in to the AP you are experiencing issues with and run the following commands?

_debug auth basic

_debug auth verbose

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

AnonymousM — Thu, 31 Jan 2019 06:14:08 GMT

Ok, I sent you the .gz file. Thank you, hope to hear form you ASAP.

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

samantha_lynn — Thu, 31 Jan 2019 21:23:38 GMT

Thank you Greg, I've sent you a detailed break down of what I see in the data and what we can do to adjust from here. Overall I'm seeing a great deal of interference on the 2.4GHz radio, and a moderate amount on the 5GHz radio, which could cause the issues you're seeing. Let me know if I can clarify anything in the explanation I emailed to you.

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

matt_nissen — Mon, 29 Jul 2019 00:08:23 GMT

Was this ever resolved? i'm having the same problem.

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

samantha_lynn — Mon, 29 Jul 2019 19:10:16 GMT

This is likely due to interference, if you can send tech data from an AP with clients experiencing this problem, I can let you know what your interference levels look like.

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

AnonymousM — Sat, 07 Sep 2019 01:33:40 GMT

Sam, I'm having the same issue right now with my AP650's. May I email you my gz file for any recommended changes to be made?

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated from c413:e2d0:fca5 thru SSID" Station ec35:8650:1eb8 was authenticated on c413:e2d0:fca5 through SSID any idea?

samantha_lynn — Sat, 07 Sep 2019 01:35:49 GMT

Absolutely, feel free to email that over to me at communityhelp@aerohive.com.

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated

rogerioyan — Fri, 11 Aug 2023 18:04:04 GMT

Did you get it resolved?

Re: Client connection down and then up and then down "Station ec35:8650:1eb8 is deauthenticated

aguamat — Tue, 16 Sep 2025 18:43:00 GMT

Hi, this is my first post and we are experiencing this problem under Events. Samantha would you be so kind to help us 😃 ?