topic I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks! in Aerohive Migrated Content

I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!

tim_zeng — Wed, 24 Oct 2018 23:17:18 GMT

I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!

Re: I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!

samantha_lynn — Thu, 25 Oct 2018 03:53:09 GMT

Just to keep this tread up to date, we're going to create a support case to get this device serial number freed up for you. I've emailed you with more details on making the case and what will come after.