topic I'm not unable to add AP to another VHM; Error 9 The device appears to be in use by another VHM. I have a few AP's which are coming from an old customer, we like to reset them so they can be used in a Connect portal. Is this possible? in Aerohive Migrated Content

I'm not unable to add AP to another VHM; Error 9 The device appears to be in use by another VHM. I have a few AP's which are coming from an old customer, we like to reset them so they can be used in a Connect portal. Is this possible?

sander — Tue, 08 Jan 2019 02:35:19 GMT

I'm not unable to add AP to another VHM; Error 9 The device appears to be in use by another VHM. I have a few AP's which are coming from an old customer, we like to reset them so they can be used in a Connect portal. Is this possible?

Re: I'm not unable to add AP to another VHM; Error 9 The device appears to be in use by another VHM. I have a few AP's which are coming from an old customer, we like to reset them so they can be used in a Connect portal. Is this possible?

samantha_lynn — Tue, 08 Jan 2019 04:57:52 GMT

If you can email me the serial numbers of the devices you need freed up, I can see what steps we need to take to get those devices in to your Connect instance.

Re: I'm not unable to add AP to another VHM; Error 9 The device appears to be in use by another VHM. I have a few AP's which are coming from an old customer, we like to reset them so they can be used in a Connect portal. Is this possible?

sander — Tue, 08 Jan 2019 15:34:58 GMT

Good morning Sam,

It is about these serial numbers:

03701312230503
03701310190423
03701310190430
03701310110562
03701310190898
03701312271887
03701312241118
03701312270919
03701312270460?

All are AP370s.

Kind regards,

Sander