topic Re: I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for. in Aerohive Migrated Content

I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for.

bobby_clowers — Tue, 19 Nov 2019 23:12:24 GMT

On the clients it does show that its connected but it says network not available, then it will try and switch to anther AP

Re: I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for.

samantha_lynn — Tue, 19 Nov 2019 23:29:08 GMT

Would you be able to enable auth debugs on the AP the client will originally connect to, then replicate the issue, then pull tech data and send the tech data and MAC address of the test client to me at communityhelp@aerohive.com for review?

This guide reviews how to enable auth debugs: https://thehivecommunity.aerohive.com/s/article/Authentication-Auth-Debugs

These guides walk you through how to get tech data, depending on which management platform you're using:

ExtremeCloud IQ (formerly HiveManager NG): https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

HiveManager Classic: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic

Device CLI: https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

This guide will walk you through how to determine which management platform you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Re: I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for.

bobby_clowers — Wed, 20 Nov 2019 02:19:37 GMT

Will it hurt to leave it enabled for long? I can turn it on and leave it and see if cuts out. Its not all the same same client that doesn't work. One time this client work and then that one doesn't and vise versa.

Re: I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for.

samantha_lynn — Wed, 20 Nov 2019 02:42:45 GMT

It won't hurt to have it enabled for a longer period of time, it'll just fill up the buffered log a little faster but that won't hurt anything.

Re: I have clients that are not connecting/ then disconnecting and in the log buff I did find this message warn ah_auth: misc: wifi0.2: get sta 2016:b9de:5215 stats ioctl failed! for one of the clients I was looking for.

w1f1n00b — Fri, 24 Jan 2020 05:17:55 GMT

I'm seeing this same warning on an ap230 I'm troubleshooting. Any idea if this was resolved or if this is caused by any known issues?