topic Re: Cannot delete Network Policy from ExtremeCloud IQ in Aerohive Migrated Content

Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 21:01:16 GMT

Still getting this error:

The Network Policy cannot be removed because it is used by another object (Device Configuration). Please disassociate references from other configuration items before removing the item.

There is no device using this network policy. Any idea what could be wrong? Thanks.

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Fri, 28 Feb 2020 21:36:58 GMT

I think you need to remove most things from it, such as device templates and remove the SSIDs also in order to delete the policy itself

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 21:41:09 GMT

Thanks Ashley. The policy is completely empty. No SSID or pofiles or templates. Any other advice?

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Fri, 28 Feb 2020 21:45:30 GMT

Any objects within the additional settings that may have been created? Otherwise I'm not sure. It would be useful if the error told you what the references were!

Just to confirm there are no devices (either online or offline) using this policy?

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 21:52:57 GMT

There is no device using this policy. I have just one AP which uses different Network Policy.

I also checked Additional settings many time and I did not find anything. But I found this. It is assigned to some Simulated device, but I can not find it under Manage/Device menu. Even if I disable filter for real devices ..

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Fri, 28 Feb 2020 22:01:35 GMT

Odd that it doesn't come up after removing the filters...

Perhaps this may work to remove the old policy at least:

Go into the policy you are using (not the one you want to delete)> go to deploy policy > change filter to "eligible" > in theory you should be able to push this policy to the simulated devices > delete old policy

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 22:28:07 GMT

Yes, I already tried this. But see the result bellow. The only way how to assign Network Policy to Simulated device is using Onboarding feature. But where is my simulated device? Somewhere in the cloud maybe 

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 22:29:37 GMT

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Fri, 28 Feb 2020 22:34:34 GMT

Okay, my final idea before I give up ^.^

Go to ml insights > network 360 plan > look through your floor plans and try to find that 305C > right click > delete & tick remove from inventory.

Otherwise, I don't know where else it could be if it's not appearing in the manage tab.

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Fri, 28 Feb 2020 22:39:19 GMT

Sorry, it is not there .. 😞

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Fri, 28 Feb 2020 22:41:09 GMT

😞

Maybe go back to the manage tab, remove all the filters, log out and log back in in another browser? Otherwise maybe create a case if you can to get the support team to look and track it down!

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Mon, 02 Mar 2020 16:28:37 GMT

Hi Ashley, I tried the same in two other browsers and it is still the same. As I know, support team now migrates to Extreme and I dont have access to create case through Aerohive. Because we are originally Extreme disti.

Re: Cannot delete Network Policy from ExtremeCloud IQ

ashley_finch — Mon, 02 Mar 2020 17:55:38 GMT

not sure if @Sam Pirok can help?

Re: Cannot delete Network Policy from ExtremeCloud IQ

samantha_lynn — Mon, 02 Mar 2020 23:27:55 GMT

Thanks for the heads up Ashley! Michal, could you please add me as an external admin to your ECIQ instance with the email spirok@extremenetworks.com? I'd like to take a look around to see if I can find the link for you, but no changes will be made on my part.

This guide reviews how to add external admins and how to find your Organization name, which I will need to find your instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Tue, 03 Mar 2020 16:47:19 GMT

Hi Sam, thanks. I just added your email to External Admin Accounts.

Re: Cannot delete Network Policy from ExtremeCloud IQ

samantha_lynn — Tue, 03 Mar 2020 23:53:30 GMT

Thank you for adding me. Could you please let me know what your Organization name is? If you'd rather share this with me directly, please feel free to email the organization name to me at communityhelp@aerohive.com.

Re: Cannot delete Network Policy from ExtremeCloud IQ

samantha_lynn — Wed, 04 Mar 2020 00:10:09 GMT

Thank you for the access. The Simulated device should show up in the Manage devices tab when you get rid of the filter, but it's not showing for me either. You'll want to open a support case about that.

For the Network Policy, can you try going to Configure> Network Policy> Opening the Network Policy you want to keep> Go to the Deploy Policy tab> change the view from "Assigned" to "Eligible" and push the wanted policy to the simulated device? That should get rid of the connection to the other network policy so you can remove it as a work around.

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Wed, 04 Mar 2020 16:26:16 GMT

Hi Sam, I already did this. But I got an error "Could not find real device".

Re: Cannot delete Network Policy from ExtremeCloud IQ

samantha_lynn — Wed, 04 Mar 2020 23:21:25 GMT

Sorry for the repeat step there, would you be able to try selecting the real AP as well as the simulated one and pushing an update out to that AP when it is able to reboot without interrupting production?

Re: Cannot delete Network Policy from ExtremeCloud IQ

michal_dolejsi — Wed, 04 Mar 2020 23:59:24 GMT

Hi Sam! thanks, this solves the issue  Policy is already gone.