topic Re: Device already onboarded on unlicensed account in Aerohive Migrated Content

Device already onboarded on unlicensed account

AnonymousM — Sat, 08 Dec 2018 02:29:43 GMT

Hello.

I have this device (01221704031446) on a unlicensed account, i was no able to remove before the license expired. ¿Is there another way to get this serial number removed?

Thank you.

Re: Device already onboarded on unlicensed account

samantha_lynn — Sat, 08 Dec 2018 03:23:31 GMT

Hello, thanks for reaching out. I've cleared out the conflicting record for you, so you should be able to add it to the new account at this time.

Re: Device already onboarded on unlicensed account

AnonymousM — Sat, 08 Dec 2018 04:14:45 GMT

Device onboarded on the new account.

Thank you so much.

Re: Device already onboarded on unlicensed account

luis_martinez — Sat, 23 Mar 2019 04:21:35 GMT

Hi!

i have the same problem

My AP120 (S/N 12010061800264) was enrolled on other acoount and now i cannot add it on my new account.

thanks in advance

Luis

Re: Device already onboarded on unlicensed account

samantha_lynn — Mon, 25 Mar 2019 19:26:24 GMT

Thanks for letting me know @Luis Martinez Gutierrez , I've cleared the old record for you so you should be able to add the device to your new HiveManager instance.

Re: Device already onboarded on unlicensed account

luis_martinez — Mon, 25 Mar 2019 19:35:19 GMT

Thank you very much again, this community is awesom!