topic Re: Cannot onboard device in Aerohive Migrated Content

Cannot onboard device

support145 — Mon, 17 Jun 2019 22:50:49 GMT

Cannot onboard device

Re: Cannot onboard device

support145 — Mon, 17 Jun 2019 22:52:24 GMT

Hello,

12114061605638 14114050900313 14114050900338

Those devices are removed by the old vendor but we are not able to onboard them.

Could you remove the conflicting records?

Re: Cannot onboard device

samantha_lynn — Mon, 17 Jun 2019 23:08:29 GMT

Would you be able to send some proof of purchase for these devices? Once we have that, we should be able to free these devices up for you. If you'd like to send that to me directly, my email is communityhelp@aerohive.com.

Re: Cannot onboard device

support145 — Tue, 18 Jun 2019 23:59:33 GMT

Is has taken 24 hours but now we where finally able to onboard the devices. Thank you for your reply!