topic Re: I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens. in Aerohive Migrated Content

I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens.

support138 — Fri, 31 Aug 2018 02:59:45 GMT

I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens.

Re: I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens.

samantha_lynn — Fri, 31 Aug 2018 03:28:57 GMT

You'll need to open a case for this issue so we can try replicating on our side and begin troubleshooting with you. If you have purchased support, you will want to open a ticket with ATAC. If you haven't, please email me directly at communityhelp@aerohive.com and we'll see what our options are.

Re: I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens.

support138 — Fri, 31 Aug 2018 04:30:39 GMT

I switched from using IE 11 to Google Chrome and when I tried to click on Save Radio Profile I got a warning about can not save on the default profile. I changed the name and it allowed me to save those settings now.

Re: I am trying to disable short guard interval but when I uncheck the box then click on Save Radio Profile nothing happens.

samantha_lynn — Fri, 31 Aug 2018 20:17:39 GMT

Ah, that's a bit easier to help with. The default objects cannot be modified, so you will get that behavior. You can clone default objects, give them a unique name, and then you will be able to save them and make any changes you'd like. I'll let our engineers know that IE11 isn't giving the proper error message when you try to modify a default object, thank you for letting me know.